At a Glance
- Tasks: Support the management team with high-quality customer service and administrative tasks.
- Company: Join a forward-thinking university committed to equality and diversity.
- Benefits: Generous annual leave, flexible working, and professional development opportunities.
- Other info: Exciting role with potential for career growth and a supportive team environment.
- Why this job: Make a real difference in student experiences while developing your skills.
- Qualifications: Minimum five GCSEs including Maths and English, or relevant work experience.
The predicted salary is between 25804 - 28778 £ per year.
FTE: 1fte (working 37 hours per week)
Duration of Contract: Fixed Term until May 2027 (Maternity cover)
Salary: UH4 £25,804 pa to £28,778 pa by annual increments on achieving designated skills and experience
Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: Maclaurin Building, 4 Bishop Square, Hatfield AL10 9NE
Main duties and responsibilities:
- Working closely with colleagues from the Academic Quality team, Academic Schools and External Institutions.
- Providing a high standard of customer service and ensuring that the agreed customer service standards are always adhered to.
- Dealing effectively with all customer enquiries and information requests through multiple contact methods including face-to-face, telephone, IT systems (e.g. email, SMS, Web) and other formats as appropriate.
- Working as part of a front-line team dealing with customer enquiries and information requests.
- Acquiring an understanding of the University’s Policies and Regulations relevant to the area of work.
- Ensuring that effective administrative procedures are practiced and maintained.
Skills and experience required:
- Proven administrative experience and good IT skills, including the use of MS Office and databases.
- Numeracy and literary skills.
- Good understanding of customer care, including a polite, helpful and confident telephone manner.
- Able to collect, process and present data with a methodical approach and attention to detail.
- Ability to work to tight deadlines, accurately and under pressure, alongside conflicting priorities.
Qualifications required:
- Minimum of five GCSEs or equivalents, including Mathematics and English at grade C/4 or above, or proven professional work experience.
Closing date: 21 June 2026
Interview date: 07 July 2026
Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document.
We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies.
Assistant Administrator (Survey and Systems) in Hatfield employer: University of Hertfordshire
At the University of Hertfordshire, we pride ourselves on being an excellent employer that values diversity and inclusion while fostering a supportive work culture. Located in the vibrant Maclaurin Building in Hatfield, our team enjoys generous annual leave, flexible working opportunities, and a commitment to personal and professional development, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
University of Hertfordshire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Administrator (Survey and Systems) in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Assistant Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles and practice your responses. Make sure to highlight your customer service skills and how you handle tight deadlines – that's what they'll want to hear!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with MS Office and any relevant databases before the interview. Being able to demonstrate your proficiency will give you a leg up and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to the amazing work we do at UH.
We think you need these skills to ace Assistant Administrator (Survey and Systems) in Hatfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Assistant Administrator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, be sure to include examples of your previous customer service experience. We want to see how you've handled enquiries and provided support in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us see your attention to detail right from the start.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University of Hertfordshire
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Administrator and the key responsibilities involved. Familiarise yourself with the University’s Policies and Regulations, as well as the customer service standards expected in this position.
✨Show Off Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with MS Office and databases. You might even want to bring examples of how you've used these tools effectively in previous roles to demonstrate your capabilities.
✨Practice Your Customer Care Approach
This job requires a polite and confident telephone manner, so practice answering common customer enquiries. Think about how you would handle difficult situations and be ready to share examples of your past experiences in providing excellent customer service.
✨Stay Calm Under Pressure
The ability to work to tight deadlines is crucial. Prepare for potential scenario-based questions that assess how you manage conflicting priorities. Think of specific instances where you successfully juggled multiple tasks and maintained accuracy under pressure.
