At a Glance
- Tasks: Lead the Academic Quality and Student Success Team to enhance student experiences and ensure compliance.
- Company: Join a forward-thinking university dedicated to student success and quality education.
- Benefits: Generous annual leave, flexible working, professional development, and discounted sports memberships.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in academic administration and staff supervision is essential.
The predicted salary is between 33002 - 38784 £ per year.
FTE: 1.0 (working 37 hours per week)
Duration of Contract: Permanent
Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: College Lane Campus, Hatfield
We are seeking an experienced and motivated professional to lead our Academic Quality and Student Success (AQSS) Team within the School of Health, Medical and Life Sciences. This is a critical leadership role responsible for ensuring the effective delivery of key student‑facing and regulatory processes, including complaints, appeals, misconduct, withdrawals and governance requirements. The successful candidate will play a vital role in ensuring our services are efficient, compliant and student‑centred, whilst looking for efficiencies in ways of working. You will lead a small team, oversee complex casework, and work collaboratively across the University to uphold high standards of quality, integrity and student success.
Main duties and responsibilities
- To lead and manage the day‑to‑day delivery of AQSS services, ensuring high performance and compliance across all processes.
- You’ll supervise and support team members, managing workloads, development and performance.
- The role will oversee key operational areas, including Student Complaints and Appeals, Academic and Non‑Academic Misconduct, Student Withdrawals, Fitness to Practise, complex casework (where applicable) and Clearing and student success processes.
- The role will support Ofsted and Professional, Statutory and Regulatory Body (PSRB) requirements and will ensure high standards of data quality, GDPR compliance and record keeping.
Skills and experience required
- You will have substantial experience in academic administration, regulatory environments or complex casework.
- Experience leading or supervising staff is essential.
- You’ll have the proven ability to manage sensitive and complex investigations and have a strong understanding of regulatory frameworks and compliance.
- Excellent organisational skills and the ability to manage competing priorities are essential along with a high level of IT proficiency, including databases and case management systems.
- You will have the ability to analyse data and present clear, meaningful reports.
Qualifications required
- You will have a degree or equivalent or proven relevant professional experience.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Vince Rispoli, School Business Manager (v.rispoli@herts.ac.uk)
Closing Date: 26 July 2026
Interview Date: Week commencing 10 August 2026
We are a committed equal opportunities employer and we particularly encourage applications from women and BAME candidates to reflect our diverse student cohort and staff under‑representation where it exists. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family‑friendly policies.
#GoHerts £33,002 to £38,784 pa by annual increments on achieving designated skills and experience, UH6
Academic Quality and Student Success Team Lead in Hatfield employer: University of Hertfordshire
As a leading educational institution, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee growth and development. Located at the College Lane Campus in Hatfield, our team enjoys generous annual leave, flexible working opportunities, and access to a range of wellness initiatives, all while contributing to the success of our diverse student body. Join us in making a meaningful impact in the academic landscape, where your leadership will help shape the future of our students.
Contact Details:
University of Hertfordshire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Academic Quality and Student Success Team Lead in Hatfield
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We think you need these skills to ace Academic Quality and Student Success Team Lead in Hatfield
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