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- Tasks: Support students and investigate non-academic misconduct to ensure a safe community.
- Company: Join a dynamic university team dedicated to student welfare and community relations.
- Benefits: Generous leave, flexible work options, discounts on sports memberships, and professional development.
- Why this job: Make a real difference in students' lives while promoting a positive campus environment.
- Qualifications: Degree or equivalent experience, excellent communication skills, and knowledge of higher education.
- Other info: Embrace a role that values diversity and offers career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Community Student Support and Investigating Officer
This is an exciting new role within the professional support team, within the Office of the Dean of Students. The postholder will be recognised as one of the main contacts for student investigations for Non-Academic Misconduct including sexual misconduct, harassment and bullying complaints.
The Community Student Support and Investigating Officer is an integral part of the student experience promoting positive, healthy and safe living in the local community. The post holder will work collaboratively with partners, internally and externally to maintain a harmonious relationship between the University and local community.
Job Responsibility:
The postholder will be responsible for building and maintaining relationships with key stakeholders, both internally and externally, to help continually improve services. They will work collaboratively with relevant professional services, academics and external partners when needed, using an evidence-based approach, focusing on the best possible outcome for students.
- Respond to and investigate complaints from students and about students in a timely manner, monitoring all reports, and ensuring all actions are recorded on the relevant Reporting Systems.
- Comply with Safeguarding responsibilities and procedures and escalate any safeguarding or complex welfare concerns that are identified.
- Sit on university disciplinary hearings and Support to Study meetings/hearings, ensuring that all relevant background information is gathered prior to meetings.
- Help with the provision of Housing events and have relevant communications with students to ensure they are aware of how to secure safe/secure accommodation in the Private Rented Sector.
Skills and Experience Needed:
The ideal candidate should be able to maintain the highest standards of professionalism at all times and promote equality and diversity for student and staff in accordance with university policies. They should have a good knowledge of Higher Education and keep up to date with current developments which are relevant to the Community team.
- Degree or equivalent and proven relevant professional experience.
- Safeguarding Level One.
- Excellent writing and communication skills with proven advanced digital capability, experience in social media would be beneficial.
We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies.
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Community Student Support and Investigating Officer employer: University of Hertfordshire
Contact Detail:
University of Hertfordshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Student Support and Investigating Officer
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from the university. They can give you insider info about the role and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and investigations. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show your passion for community engagement! During interviews, share examples of how you've positively impacted student experiences or resolved conflicts. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Community Student Support and Investigating Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting students shine through. We want to see how much you care about creating a positive and safe community for everyone.
Be Clear and Concise: Make sure your application is easy to read. Use straightforward language and get straight to the point. We appreciate clarity, especially when it comes to your experience and skills relevant to the role.
Tailor Your Application: Don’t just send a generic application! Make sure to highlight your relevant experience in student support and investigations. We love seeing how your background aligns with our mission at StudySmarter.
Check Your Details: Before hitting that submit button, double-check your application for any typos or errors. We’re all about professionalism, and a polished application shows you care. Apply through our website to make it official!
How to prepare for a job interview at University of Hertfordshire
✨Know Your Stuff
Make sure you’re well-versed in the specifics of non-academic misconduct, including sexual misconduct and harassment. Brush up on relevant policies and procedures so you can confidently discuss how you would handle various scenarios during the interview.
✨Showcase Your Communication Skills
As a Community Student Support and Investigating Officer, strong communication is key. Prepare examples that highlight your ability to communicate effectively with students and stakeholders. Think about times when you’ve resolved conflicts or facilitated discussions.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various partners. Be ready to share experiences where you’ve successfully collaborated with others, whether in a professional setting or through community engagement. Highlight your teamwork skills and how they contribute to positive outcomes.
✨Emphasise Your Commitment to Safeguarding
Safeguarding is a critical aspect of this role. Familiarise yourself with safeguarding principles and be prepared to discuss how you would approach complex welfare concerns. Showing your dedication to creating a safe environment for students will set you apart.