Administrator

Overview SBU/Department: Office of the Vice-Chancellor/Centre for Education and Student Success/Widening Access and Student Success Team (WASS)

FTE: 0.8 (working 29.6 hours a week)

Duration of Contract: Permanent

Salary: UH5 £28,778pa to £32,080pa pro rata, increasing by annual increments on achieving designated skills and experience

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days, including the closure of our office between Christmas and New Year

We are seeking to appoint an Administrator to join the University’s Widening Access and Student Success (WASS) team, which is passionate about empowering student success, challenging inequalities and transforming lives. WASS supports young people from under-represented groups to access and be successful in higher education. Our Widening Access and Uni Connect teams support pupil aspiration and attainment through their outreach work in targeted primary and secondary schools across Hertfordshire. The Student Success team works collaboratively with colleagues across the University to close gaps in outcomes by addressing the barriers that contribute to lower rates of attainment, continuation, and progression for underrepresented groups. Our ambition is to transform our students’ lives by empowering them to be successful in their journey at Herts and beyond. Our work is guided by the commitments and targets set out in the University’s Access and Participation Plan (APP).

Main duties and responsibilities:

• Providing administrative support to the team and acquiring a good working knowledge of the administrative processes required for the department.
• Supporting event organisation, including booking rooms, catering and transport when applicable.
• Supporting data collation, cleansing and validation activities, preparing relevant documentation for meetings and taking minutes where required.
• Providing a high standard of customer service to internal and external stakeholders across multiple contact methods.
• Assisting other members of the WASS administrative team when required.
• Coordinating the end-to-end administration of the WASS Ambassador Scheme, including recruitment, scheduling shifts, monitoring worked hours, responding to queries and maintaining accurate records.

Skills and experience required:

• Experience of providing administrative support.
• Good communication and IT skills, including experience of the MS Office packages.
• A positive can-do attitude to problem solving, flexibility and adaptability to team and workload requirements, and a willingness to acquire new knowledge and develop new skills.
• Experience working in higher education administration and/or a large complex organisation would be desirable.

Qualifications required:

• A minimum of A-levels or equivalent, or proven experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants: We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Laide Bissessar, Associate Director of Widening Access and Student Success: l.bissessar@herts.ac.uk

DISCLOSURE AND BARRING SERVICE: Our commitment to the University’s Safeguarding Policy requires that the recruitment of staff in this area will require the minimum of a Basic DBS Check. In the course of our work and University-led activities, there may be external contractual obligations where a further Enhanced Check is required. DBS checks may require renewal in line with policy.

Overseas applicants and UK applicants who have lived abroad: Successful applicants from overseas may be required to produce a criminal records check, or ‘Certificate of Good Character’, from any country in which they have been resident, consecutively or cumulatively, in the previous 10 years.

Closing Date: 04 May 2026

Interview Date: TBC

Reference Number: REQ000690

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits, including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies.

We are committed to ensuring our team is diverse and inclusive. We particularly encourage applications from candidates who are male and/or from ethnically diverse backgrounds to tackle staff under-representation where it exists and better reflect our diverse student cohort.