Senior Student Retention & Success Officer
Student Services - Information, Advice and Participation
Location
Greenwich Campus
Salary
£32,080 to £37,694 plus £5476 London weighting per annum
Contract Type
Permanent
Release Date
Thursday 27 August 2026
Closing Date
Thursday 10 September 2026
Interview Date
To be confirmed
Reference
5548-E
On the 1 August 2026, the University of Greenwich and the University of Kent will form a pioneering new multi-university group called London and South-East (LASE) University Group.
Should you join us, you will be employed by LASE but will work as part of the University of Greenwich academic division, contributing to its distinct strengths, community and identity while also being part of a wider group that brings together the scale, resilience and shared ambition of both universities.
Through LASE we aim to deliver outstanding education, impactful research, and meaningful regional and global impact.
Job Summary
The Senior Student Retention and Success Officer works within the Student Retention and Success Team in the Student and Academic Services Directorate and in partnership with Faculties, Greenwich Students’ Union (GSU), and wider Professional Services to provide proactive and reactive support and analysis to enhance student engagement and improve student retention.
Responsibilities
This role will lead a small team to uphold the University’s attendance policy and procedures to ensure students who are not engaging are identified early and proactive support interventions can be made. The role will work with students and colleagues to ensure that students are given every opportunity to remain on their programme of study and achieve the best possible outcomes.
For an informal discussion about the post please contact Soni Kaur Thind on
Should you have any queries please contact the People Directorate Team on
Benefits
- excellent pension scheme
- generous holiday entitlement
- flexible working options including hybrid working
- a genuine commitment to development
University Values
We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.
Discover why the university of Greenwich is the perfect place to shape your future – watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us Your Future Starts Here.
Equality, Diversity and Inclusion
We are committed to building a strong, diverse workforce that reflects the communities we serve.
We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people.
As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.
We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management
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5548-E - Senior Student Retention & Success Officer in London employer: University of Greenwich
The University of Greenwich offers a dynamic and supportive work environment, where employees are encouraged to grow and develop their skills in the field of academic finance. With a strong commitment to employee well-being, the university provides excellent benefits, a collaborative culture, and opportunities for professional advancement, making it an ideal place for those seeking meaningful and rewarding employment in the education sector.
