At a Glance
- Tasks: Join a dynamic team to process university applications and provide excellent customer service.
- Company: University of Greenwich, committed to diversity and inclusion.
- Benefits: Competitive salary, hybrid working model, and supportive environment.
- Other info: Opportunities for career growth and a commitment to mental health support.
- Why this job: Make a difference in students' lives while developing your skills in a vibrant setting.
- Qualifications: Experience in customer service and data management; training provided for qualifications.
The predicted salary is between 28031 - 31236 £ per year.
The Communications & Recruitment Directorate is seeking to appoint one Admissions Officer. The post holder will join a growing, diverse central Admissions team, responsible for making decisions and processing many applications for admission to the University of Greenwich and dealing with related email enquiries from applicants.
The Admissions Office is currently working to a hybrid model of a minimum of two days a week on campus, with the rest of the week remote working. The role is primarily based at our Avery Hill campus, but the role holder will be expected to be willing to travel to other campuses as required.
You will be committed to providing good customer service and will have experience of working flexibly in a busy team environment with pressure to meet internal and external deadlines. In addition, you will have the ability to prioritise and work efficiently, accurately and consistently with large volumes of data on bespoke IT systems, having close attention to detail, able to create, organise and maintain electronic records and make timely admissions related decisions consistent with agreed criteria.
You will ideally also have a good understanding of level 3 qualifications; however, training is provided for both UK and International qualifications.
We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from protected characteristic(s), who are currently under-represented within the University of Greenwich at these levels/within these areas. We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
Admissions Officer in Hill employer: University of Greenwich
The University of Greenwich is an excellent employer, offering a supportive and inclusive work environment that values diversity and encourages personal and professional growth. With a hybrid working model, employees enjoy the flexibility of remote work while being part of a vibrant campus community at Avery Hill, where they can engage with colleagues and contribute to meaningful educational outcomes. The university is dedicated to fostering a culture of collaboration and innovation, making it an ideal place for those seeking a rewarding career in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Officer in Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Greenwich. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Greenwich before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admissions Officer in Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Greenwich:Your cover letter is your chance to shine! Tell us why you want to work at University of Greenwich specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Greenwich!
How to prepare for a job interview at University of Greenwich
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
