At a Glance
- Tasks: Lead student engagement activities and enhance the overall student experience across two campuses.
- Company: Join the innovative LASE University Group, combining strengths of Greenwich and Kent.
- Benefits: Flexible working across campuses, supportive environment, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to improving student success and satisfaction.
- Why this job: Make a real difference in students' lives and contribute to a vibrant academic community.
- Qualifications: Experience in student engagement and strong communication skills are essential.
The predicted salary is between 30000 - 37694 £ per year.
From 1 August 2026, the University of Greenwich and the University of Kent form London and South‑East (LASE) University Group, a pioneering multi‑university group that brings together the strengths of both institutions. As an employee of LASE, you will be closely connected to and work within one of our academic divisions, contributing to its distinct strengths, community and identity. Together, we are creating greater scale, resilience and shared ambition to deliver outstanding education, impactful research, and meaningful regional and global impact.
The Faculty of Engineering & Science is one of four faculties at the University of Greenwich, split across two campuses – the Medway Campus in Chatham Maritime, Kent, and the Greenwich Campus in Greenwich, London. Dedicated to inspirational learning, combining teaching with work placements and impactful research and is a complete hub for all STEM subjects within the University.
Key Responsibilities:
- Support the delivery of a high‑quality, inclusive and engaging student experience across the Faculty of Engineering and Science and across both campuses in Medway and Greenwich.
- Report to the Student Experience Manager and play a key role in the day‑to‑day coordination and delivery of student‑facing activity across both campuses.
- Lead on the planning and delivery of welcome and induction programmes, student events, engagement campaigns, and faculty‑wide initiatives that support student success and community building.
- Take ownership of student communications and digital content, ensuring information is clear, accessible and consistent.
- Coordinate key student surveys and feedback mechanisms (e.g., NSS, PTES, PRES), helping to drive improvements in engagement and satisfaction.
- Support committees, panels and formal processes, contributing to the effective operation of student experience governance within the Faculty.
- Line‑manage a Student Experience Officer, providing day‑to‑day direction, support and development.
- Act as a visible and approachable point of contact for students, offering guidance and working with colleagues across academic and professional services teams to resolve issues and enhance the overall student journey.
- Use insight and feedback to support continuous improvement, deputise for the Student Experience Manager where required, and contribute to ensuring a consistent and high standard of service delivery across both campuses.
Benefits and Working Conditions:
The successful candidate will be required to work across both the Greenwich and Medway campuses to support Faculty events. As a result, the postholder may choose to be based at either campus. Staff based at the Medway Campus are not eligible to receive London Weighting.
Equal Opportunity Statement:
We particularly encourage applications from under‑represented groups and individuals who represent protected characteristics within the University of Greenwich at these levels/within these areas. We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
