At a Glance
- Tasks: Provide excellent customer service and support in a vibrant library environment.
- Company: Join the University of Greenwich, a hub for learning and innovation.
- Benefits: Gain valuable experience, flexible hours, and a paid study day each week.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a difference in students' lives while developing your skills in a supportive setting.
- Qualifications: Enthusiasm for libraries and a proactive attitude are key.
The predicted salary is between 15000 - 20000 £ per year.
Libraries & Academic Enhancement
We are currently seeking a committed, enthusiastic, and proactive individual to join our Library Operations team.
Working across the University of Greenwich Library Services, LIAS Apprentices contribute to the delivery of an exceptional student and user experience by providing excellent customer service and frontline support.
IT and Library Services (ILS) provide vital resources, services, and security across the university.
Our libraries and IT support teams play a key role in delivering high-quality services and state-of-the-art facilities to students, staff, and visitors.
The University of Greenwich is committed to delivering a secure, reliable, and feature‑rich digital environment to support learning, teaching, research, and professional services—now and into the future.
Key Responsibilities
- Provide proactive, in‑person support across all library spaces, helping users access services, navigate the building and maintain a welcoming, inclusive and safe study environment.
- Confidently manage challenging behaviour, including disruptive or confrontational situations, using effective communication, de‑escalation techniques and sound judgement.
- Work collaboratively with colleagues and security where appropriate to maintain a safe, inclusive and positive study environment.
- Guide users in using library services and collections, both print and digital, and signpost them to relevant services delivered by other teams and the wider university.
- Help users with IT‑related queries, including accessing e‑resources, the library catalogue and self‑service kiosks.
- Conduct checks on equipment and library study areas.
- Develop an understanding of users’ information needs and support access to digital and physical resources.
- Support the organisation and promotion of library resources to ensure they are well arranged, accessible, and widely used.
- Assist with the care, documentation, and accessibility of library and archive collections.
This is a fixed‐term contract for eighteen months, at 30 hours per week (23 hours work time plus one paid study day).
- We are recruiting for one position, working the following schedule: Four weekdays (Monday to Friday), 5 hours 45 minutes per day (23 hours total), plus one paid study day (7 hours)
- Training Provider for the apprenticeship will be Westminster City Council
- Working hours will be assigned according to service needs, and flexibility may occasionally be required.
You must be prepared to travel to all university campuses for work and/or training as required.
Employment Visa
Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application.
We are committed to building a strong, diverse workforce that reflects the communities we serve.
We particularly encourage applications from protected characteristic(s), who are currently under‑represented within the University of Greenwich at these levels/within these areas.
We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments.
Any information disclosed will be kept confidential and separate from the job application form.
We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management.
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Apprentice Library, Information & Archive Services Assistant (Apprentice LIAS Assistant) in Greenwich employer: University of Greenwich
As an employer, the University offers a dynamic and inclusive work environment at its Greenwich Campus, where you can play a pivotal role in shaping academic quality assurance. With competitive salaries, a commitment to diversity, and opportunities for professional growth, this position not only allows you to lead significant projects but also to contribute to a supportive community dedicated to enhancing student experiences. Join us in fostering innovation and excellence in higher education while enjoying the benefits of working in a vibrant London location.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Library, Information & Archive Services Assistant (Apprentice LIAS Assistant) in Greenwich
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like University of Greenwich.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like University of Greenwich. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Library, Information & Archive Services Assistant (Apprentice LIAS Assistant) in Greenwich
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at University of Greenwich.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join University of Greenwich and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at University of Greenwich
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by University of Greenwich. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at University of Greenwich will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
