At a Glance
- Tasks: Lead student engagement initiatives and enhance the overall student experience across campuses.
- Company: University of Greenwich, committed to diversity and inclusion.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous improvement and student success.
- Why this job: Make a real difference in students' lives and foster a vibrant campus community.
- Qualifications: Experience in student engagement and strong communication skills.
The predicted salary is between 32080 - 37694 £ per year.
We are seeking a proactive and experienced Senior Student Experience Officer to support the delivery of a high‑quality, inclusive and engaging student experience across the Faculty of Engineering & Science and across both campuses in Medway and Greenwich. Reporting to the Student Experience Manager, you will play a key role in the day‑to‑day coordination and delivery of student‑facing activity across both campuses. This includes:
- Leading on the planning and delivery of welcome and induction programmes, student events, engagement campaigns, and faculty‑wide initiatives that support student success and community building.
- Taking ownership of student communications and digital content, ensuring information is clear, accessible and consistent.
- Coordinating key student surveys and feedback mechanisms (NSS, PTES, PRES) and using insights to drive improvements in engagement and satisfaction.
- Supporting committees, panels and formal processes, contributing to the effective operation of student experience governance within the Faculty.
- Line managing a Student Experience Officer, providing day‑to‑day direction, support and development.
- Acting as a visible and approachable point of contact for students, offering guidance and working with colleagues across academic and professional services teams to resolve issues and enhance the overall student journey.
- Using insight and feedback to support continuous improvement, deputising for the Student Experience Manager where required, and ensuring a consistent high standard of service delivery across both campuses.
As a senior member of the team, you will line‑manage a Student Experience Officer and may be based at either campus. Staff based at the Medway Campus are not eligible to receive London Weighting.
For an informal discussion about the post, please contact Laura Nagle, Student Experience Manager, l.nagle@greenwich.ac.uk. For general enquiries, contact the People Directorate Team at peopleoperationsdmin@gre.ac.uk.
To apply, please visit the University of Greenwich vacancies page.
We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from protected characteristics that are currently under‑represented within the University of Greenwich. We promote positive action, encourage applications from Black, Asian and Minority Ethnic, care leavers, disabled and LGBT+ people, and support the physical and mental health of all staff. We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the application form. We are committed to progressive diversity talent management.
