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- Tasks: Support student casework and improve processes in a dynamic academic environment.
- Company: Join the University of Greenwich, aiming to be the top modern university by 2030.
- Benefits: Enjoy a competitive salary, generous holidays, flexible working, and excellent pension scheme.
- Why this job: Make a real difference in students' lives while developing your administrative skills.
- Qualifications: Professional admin experience and strong communication skills required.
- Other info: Diverse and inclusive workplace committed to employee wellbeing and development.
The predicted salary is between 28031 - 31236 £ per year.
The Directorate of Student & Academic Services is seeking a highly motivated Academic Registry Casework Administrator to join the Academic Registry. This is an opportunity to be part of the team that manages student casework including extenuating circumstances, appeals, complaints and student conduct.
Responsibilities
- Support day-to-day operations of extenuating circumstances, appeals, complaints and student conduct.
- Assist with maintenance and dissemination of student policies and procedures.
- Serve as note taker at relevant committees and panels.
- Provide excellent customer service and communicate effectively, including handling difficult situations with tact and diplomacy.
- Work flexibly within the team and contribute to process improvement.
Qualifications / Requirements
- Professional administrative experience.
- High level of IT literacy with a focus on improvement and development of existing processes.
- Strong oral and written communication skills.
Benefits and About the University
Benefits include an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working, and a commitment to development. The university aims to be the top modern university in the UK by 2030 and is committed to equality, diversity and inclusion.
How to Apply
To apply, please visit the University of Greenwich vacancies page and complete all details, including supporting statements. Please note that attached CVs and personal statements will not be seen by the recruitment panel at the application stage.
Equality, Diversity and Inclusion
We are committed to building a strong, diverse workforce and encourage applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. We promote mental health and wellbeing and will make reasonable adjustments as needed during recruitment. Any information disclosed will be kept confidential and separate from the job application form. We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management.
5300 - Academic Registry Administrator employer: University of Greenwich
Contact Detail:
University of Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 5300 - Academic Registry Administrator
✨Tip Number 1
Get to know the university's values and mission. When you’re in that interview, show us how your skills and experiences align with their goals. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Since this role involves handling sensitive situations, we recommend role-playing potential scenarios with a friend. This will help you stay calm and collected during the real deal.
✨Tip Number 3
Don’t underestimate the power of questions! Prepare thoughtful questions about the team and the role. This shows us you’re genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need to tailor your approach to the Academic Registry Administrator role.
We think you need these skills to ace 5300 - Academic Registry Administrator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what the role is all about. Highlight the key responsibilities and qualifications that resonate with your experience. This will help you tailor your application to show us you're the perfect fit!
Craft a Strong Supporting Statement: This is your chance to shine! Use your supporting statement to showcase your relevant skills and experiences. Be specific about how you've handled similar situations in the past, especially in areas like student casework or customer service.
Keep It Professional Yet Personal: While we want you to be professional, don’t forget to let your personality shine through. We’re looking for someone who can communicate effectively and handle difficult situations with tact, so give us a glimpse of how you do that!
Apply Through Our Website: Make sure to submit your application via the University of Greenwich vacancies page. Remember, attached CVs and personal statements won’t be seen at this stage, so focus on filling out all the required details in the application form.
How to prepare for a job interview at University of Greenwich
✨Know Your Stuff
Make sure you’re familiar with the responsibilities of the Academic Registry Casework Administrator role. Brush up on student casework processes, including extenuating circumstances and appeals. This will show that you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
Since strong oral and written communication skills are key for this role, practice articulating your thoughts clearly. Consider preparing examples of how you've handled difficult situations with tact and diplomacy in previous roles.
✨Demonstrate Flexibility
The job requires working flexibly within a team. Be ready to discuss times when you adapted to changing circumstances or contributed to process improvements. This will highlight your ability to work collaboratively and effectively.
✨Emphasise Your IT Literacy
With a high level of IT literacy being essential, be prepared to talk about your experience with administrative software and any improvements you've made to existing processes. This will help illustrate your capability to enhance operational efficiency.
