5242 - Technical Services Operations Manager

Technical Services Operations Manager

Join to apply for the Technical Services Operations Manager role at University of Greenwich.

The Role

We are seeking an experienced and professional Technical Services Operations Manager to lead and manage our expanding Clinical Skills and Simulation Team across all Faculty sites. This key leadership role will ensure the smooth operation, coordination, and continual improvement of the Faculty’s technical services supporting simulation and technology‑enhanced learning.

Responsibilities

• Leading and managing the technical services team, ensuring clear structure, staff development, and consistent service delivery across all campuses.
• Overseeing operational planning and resource management, ensuring facilities, equipment, and systems are optimised to support teaching, research, and simulation activity.
• Implementing effective governance and compliance processes, including health and safety, asset management, and risk control to maintain high operational standards.
• Driving service improvement and innovation, reviewing processes, data, and feedback to enhance efficiency, resilience, and user experience.
• Building strong connections with other technical support teams within the Faculty, helping to align systems and workflows including support for digital learning platforms such as Moodle and ePAD to ensure an integrated and collaborative technical service.

Qualifications

• Substantial experience in managing technical or operational services within a large, multi-site or complex organisation.
• Strong leadership and communication skills with proven ability to plan strategically, manage budgets, and deliver high-quality support services in a fast‑paced environment.
• Confidence in coordinating teams, systems, and facilities to ensure effective and forward‑thinking technical support for simulation and teaching.
• Experience of simulation‑based education, digital learning infrastructure or AV/IT management would be advantageous.

Benefits and Commitment

The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working and a genuine commitment to development.

Contact

For an informal discussion about the post please contact Charles Everard on c.everard@gre.ac.uk. For any queries, please contact the People Directorate Team on peopleoperationsadmin@greenwich.ac.uk.

Equality, Diversity and Inclusion Statement

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge / Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management.

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage).