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- Tasks: Lead a team to provide top-notch support and guidance for students.
- Company: Join a forward-thinking university dedicated to student success.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for career growth in a dynamic educational setting.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in student support and strong leadership abilities required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an exceptional professional to lead our Student Support, Advice & Funding teams. This role is vital to delivering compassionate, consistent and proactive support that enables students to thrive academically, personally and financially.
The Role
Reporting to the Head of Student Support & Wellbeing, you will oversee frontline services, triage, casework management and financial guidance. You will lead a team of Student Advisors, Customer Services Assistants and the Student Funding Advisor, ensuring high quality advice across all channels. You will also contribute to service improvement, compliance activity, cross university projects and key student lifecycle events.
About You
- Significant experience in student support, advice or frontline HE services.
- Strong leadership and staff management capability.
- Experience handling complex or sensitive cases.
- Understanding of academic, wellbeing and financial issues affecting students.
- Strong analytical and communication skills.
- A commitment to inclusive, student centred practice.
- Experience of managing staff and multiple teams.
Why Join Us?
This is an opportunity to lead impactful services within a collaborative, forward thinking university committed to student success.
Interviews are expected to take place the week commencing 1st June. Appointment subject to an Enhanced DBS. Successful applicants will be required to prove their right to work in the UK prior to the commencement of their employment.
Team Leader: Student Support, Advice & Funding in Manchester employer: University of Greater Manchester
Contact Detail:
University of Greater Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader: Student Support, Advice & Funding in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university through LinkedIn. A friendly chat can give us insider info on the team culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and leadership. We should also think of examples from our past experiences that showcase our skills in handling complex cases and leading teams.
✨Tip Number 3
Showcase our passion for student wellbeing! During the interview, let’s share our thoughts on how we can improve services and support for students. This will demonstrate our commitment to inclusive, student-centred practice.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Team Leader: Student Support, Advice & Funding in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for student support shine through. We want to see how much you care about helping students thrive academically and personally.
Tailor Your Experience: Make sure to highlight your relevant experience in student support and leadership. We’re looking for specific examples that demonstrate your ability to handle complex cases and lead a team effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, as we appreciate clarity and directness in applications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at University of Greater Manchester
✨Know Your Stuff
Make sure you’re well-versed in the specifics of student support and financial wellbeing services. Brush up on common issues students face and how your experience aligns with the role. This will show that you’re not just a good fit, but that you genuinely understand the challenges involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve managed staff or improved service delivery. Highlighting your leadership style and how it fosters a supportive environment will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked about handling complex or sensitive cases. Prepare by thinking through potential scenarios you might face in this role and how you would approach them. This demonstrates your analytical skills and your commitment to student-centred practice.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.