At a Glance
- Tasks: Support students with advice on funding, wellbeing, and navigating university life.
- Company: Join the University of Greater Manchester, a hub for student success.
- Benefits: Enjoy generous leave, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a diverse community.
- Why this job: Make a real impact on students' experiences and help them thrive.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Support Students to Succeed
The University of Greater Manchester is seeking a motivated and student-focused individual to join the Directorate of Student Services & Experience as a Student Advisor. This is a key front-facing role providing high-quality information, advice and guidance to prospective and current students. You will play an important part in ensuring students are supported to navigate their university experience, access services, and overcome any barriers to success.
The Role
Reporting to the Team Leader: Student Support, Advice and Funding, you will act as a first point of contact for a wide range of student enquiries. Working within a fast-paced and dynamic environment, you will deliver responsive, accurate, and professional advice across a broad range of areas including student funding, financial support, disability & Inclusion and wellbeing services, and general student support. You will utilise a range of delivery methods, including face‑to‑face, digital platforms, and drop‑in sessions, ensuring students can access support in ways that meet their needs.
Key Responsibilities
- Provide high-quality information, advice and guidance to students on a range of topics including funding, financial support, disability support
- Act as a triage point, identifying student needs and referring complex enquiries to specialist support teams
- Administer student funding processes, including supporting Student Support Fund (SSF) applications, Emergency loans and bursaries
- Maintain accurate records of all interactions using university systems and contribute to data reporting and service improvement
- Support the delivery of student-focused activities such as inductions, workshops, and events
About You
You will be a confident and approachable professional with a strong commitment to delivering excellent customer service in a student‑centred environment. You will demonstrate:
- Experience working in a busy, customer‑facing environment, ideally within Higher Education or a similar setting
- Strong communication skills, with the ability to explain information clearly and sensitively to a diverse student population
- The ability to manage competing priorities and work effectively under pressure
- Good administrative and organisational skills, with attention to detail and accuracy
- A proactive and flexible approach, with the ability to work independently and as part of a team
- A relevant qualification in customer service, advice and guidance, or equivalent experience is desirable.
Why Join Us?
At the University of Greater Manchester, we are committed to creating an inclusive environment where all students can thrive. We offer:
- The opportunity to make a real impact on the student experience
- A supportive and collaborative working environment
- Opportunities for professional development
- A competitive benefits package, including generous annual leave and pension scheme
Please note this role may be subject to a DBS check. The University of Greater Manchester is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Successful applicants will be required to prove their right to work in the UK prior to the commencement of their employment. Whilst the University of Greater Manchester is a licensed sponsor, under UK Visas and Immigration (UKVI) not all roles are eligible for visa sponsorship. This position may not meet the criteria for a Certificate of Sponsorship (CoS). Eligibility will be assessed in line with the Home Office requirements at the time of making the offer.
Student Advisor in Manchester employer: University of Greater Manchester
The University of Greater Manchester is an exceptional employer, dedicated to fostering a supportive and inclusive environment for both staff and students. As a Student Advisor, you will have the opportunity to make a meaningful impact on the student experience while benefiting from a collaborative work culture, professional development opportunities, and a competitive benefits package that includes generous annual leave and a pension scheme.
Contact Details:
University of Greater Manchester Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former Student Advisors on LinkedIn or through university events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle student enquiries or support needs. We want to see your passion for helping students shine through!
✨Tip Number 3
Show off your skills! Bring examples of how you've provided excellent customer service in the past. Whether it’s a tough situation you handled or a successful event you organised, we love to hear about it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and our awesome team!
We think you need these skills to ace Student Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Student Advisor. We want to see how you can support students and contribute to their success!
Showcase Your Communication Skills:Since this role involves providing advice and guidance, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can explain information effectively.
Highlight Relevant Experience:If you've worked in a customer-facing environment, especially in education, make sure to mention it! We love seeing how your past experiences can help you thrive in this role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at the University of Greater Manchester.
How to prepare for a job interview at University of Greater Manchester
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Student Advisor. Brush up on topics like student funding, financial support, and wellbeing services. Being able to discuss these areas confidently will show that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves providing clear advice to a diverse student population, practice explaining complex information in simple terms. You might even want to role-play with a friend to get comfortable with different scenarios you could face during the interview.
✨Demonstrate Your Customer Service Experience
Think of specific examples from your past roles where you provided excellent customer service. Be ready to share how you handled challenging situations or competing priorities, as this will highlight your ability to thrive in a busy environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team. This shows your genuine interest in the position and helps you understand how you can contribute to the student experience at the University of Greater Manchester.
