At a Glance
- Tasks: Manage student casework processes and provide specialist advice in a supportive team.
- Company: Join a leading University with a commitment to inclusivity and professional growth.
- Benefits: Generous holiday allowance, pension scheme, and flexible working arrangements.
- Other info: Diverse workplace culture with opportunities for personal and professional development.
- Why this job: Make a real impact on students' experiences while developing your career in a collaborative environment.
- Qualifications: Experience in administration or casework, strong organisational and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Join our Governance and Legal team as a Senior Administrator (Casework). The Opportunity We're looking for proactive and highly-organised Senior Administrator (Casework) to join our Governance and Legal Team, as part of the Chief Financial Officer Directorate. This is a key role supporting the delivery of the University’s student casework processes, including academic appeals, student complaints and assessment offences. You'll manage a varied caseload, including more complex and sensitive cases, ensuring matters are handled professionally, fairly and in accordance with University procedures and regulations.
Working closely with the Student Casework Manager, and deputising on operational matters where required, you'll play an important role in supporting the effective operation of the University's casework processes, providing specialist advice and guidance, contributing to staff training, and helping to ensure a consistent and high-quality service. Alongside your casework responsibilities, you'll support the wider Governance and Legal Team through the provision of secretariat services, including officering committees, boards, panels and review meetings. This is an excellent opportunity for a skilled and experienced administrator looking to take the next step in their career within a supportive, collaborative and professional environment.
What You Will Bring
- Experience of working in an administrative or casework environment, including handling complex or sensitive matters
- Excellent organisational skills and the ability to manage competing priorities
- Strong problem-solving skills and the ability to exercise sound judgement
- Excellent written and verbal communication skills, including experience of preparing formal correspondence, reports or meeting documentation
- The ability to interpret and apply procedures and regulations, providing clear advice and guidance to others
- Accuracy, attention to detail and a commitment to delivering high-quality outcomes
- Ability to manage confidential and sensitive information with tact and discretion
- Confidence in working collaboratively with a wide range of stakeholders
- A proactive, team-focused mindset and the ability to work independently when required
What You Will Get
- Generous holiday allowance and pension scheme
- Opportunities to grow and develop professionally
- Supportive, inclusive workplace culture
- Agile and flexible working arrangements
- A varied role with scope to develop specialist expertise
- A role where your impact truly matters
About the Team
The Governance and Legal team plays a vital role in ensuring the University meets its legal, governance and regulatory responsibilities. Working closely with stakeholders across the University, the team supports the University's corporate governance framework, information governance compliance and insurance activities, student casework management, the provision of legal services, and secretariat services to support the institution in achieving its mission and objectives.
The University is committed to building a diverse and inclusive staff community and welcomes applications from currently under-represented sections of our workforce. We are proud to be a Disability Confident Employer, demonstrating our commitment to ensuring that the University is inclusive and accessible. As part of this commitment, we guarantee an interview to applicants who meet the definition of disability set out in the Equality Act 2010 and who meet the essential criteria within the person specification. The University has also signed the Armed Forces Covenant, demonstrating our commitment to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly and are not disadvantaged. For applicants, this means we aim to ensure fair and equitable treatment throughout the recruitment process, recognise and value the transferable skills and experience gained through military service. As part of this commitment, we guarantee an interview to veterans and military spouses/partners who meet the essential criteria within the job specification.
Closing Date: 6 September 2026
Interview Date: 21 September 2026
Senior Administrator (Casework) in Cheltenham employer: University of Gloucestershire
The Countryside and Community Research Institute (CCRI) is an exceptional employer, offering a dynamic and supportive work environment for those passionate about rural research and policy. With a strong focus on employee development, CCRI provides opportunities for growth through active engagement in publishing and collaborative projects, all while being part of a diverse team committed to making a meaningful impact in the countryside and environment. Located in the UK, CCRI's reputation as an internationally significant research institute ensures that your contributions will be valued and recognised.
Contact Details:
University of Gloucestershire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator (Casework) in Cheltenham
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We think you need these skills to ace Senior Administrator (Casework) in Cheltenham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at University of Gloucestershire
✨Get to Know Public Sector Values
Before your interview with University of Gloucestershire, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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