At a Glance
- Tasks: Provide technical support for IT queries from staff and students at the University.
- Company: Join the University of Gloucestershire's innovative IT Services team.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Good knowledge of PC/Mac hardware/software and strong customer service skills.
The predicted salary is between 18000 - 25000 £ per year.
An exciting placement opportunity to work full-time (12-month contract) within the University of Gloucestershire’s IT Services department has arisen. The IT Technician Placement post resides within our IT Operations Team and is a practical role, providing a technical resolution service for IT queries logged by University staff & students.
It is imperative that you have good technical knowledge of PC and Mac hardware/software, along with a working knowledge of mobile phone technology, basic networking, Wi‑Fi connectivity and audio‑visual equipment. The successful candidate will support University staff & students with their IT queries, providing strong customer service, prioritising tasks, meeting deadlines, and working as part of a team. Good interpersonal skills, initiative, and a desire to develop IT knowledge & skills further are essential.
The role is based across all University locations within Cheltenham & Gloucester.
Inclusion & Equality
The University is committed to building a diverse and inclusive staff community and welcomes applications from currently under‑represented sections of our workforce. We are proud to be a Disability Confident Leader, guaranteeing an interview to everyone who meets the definition of disability set out in the Equality Act 2010 and the essential criteria contained within the person specification.
IT Technician Placement in Cheltenham employer: University of Gloucestershire
The University of Gloucestershire offers an exceptional work environment for IT Technicians, fostering a culture of inclusivity and professional growth. With a commitment to diversity and a focus on employee development, staff are encouraged to enhance their technical skills while providing vital support to the university community. Located in the vibrant areas of Cheltenham and Gloucester, employees benefit from a collaborative atmosphere and the opportunity to make a meaningful impact within the educational sector.
Contact Details:
University of Gloucestershire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician Placement in Cheltenham
✨Tip Number 1
Get to know the University of Gloucestershire's IT Services inside out. Familiarise yourself with their tech stack and any recent projects they've undertaken. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be helping staff and students with their IT queries, think about common issues they might face and how you'd resolve them. Role-playing these scenarios can really boost your confidence.
✨Tip Number 3
Network with current or former IT technicians at the university. They can provide insider tips on what the team values most and what challenges you might face. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace IT Technician Placement in Cheltenham
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure to highlight your technical knowledge of PC and Mac hardware/software in your application. We want to see how you can tackle IT queries, so don’t hold back on sharing any relevant experience you have!
Customer Service is Key:Since this role involves supporting staff and students, emphasise your customer service skills. We love candidates who can demonstrate strong interpersonal skills and a knack for helping others with their tech troubles.
Tailor Your Application:Take the time to tailor your application to the job description. Mention specific skills and experiences that align with the requirements, like your knowledge of mobile technology or networking. It shows us you’re genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at University of Gloucestershire
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC and Mac hardware/software, as well as mobile technology. Be prepared to discuss specific examples of how you've resolved IT issues in the past, as this will show your practical experience and technical prowess.
✨Show Off Your Customer Service Skills
Since you'll be supporting staff and students, it's crucial to demonstrate your strong customer service abilities. Think of times when you've gone above and beyond to help someone with a tech issue, and be ready to share those stories during the interview.
✨Prioritisation is Key
The role requires you to manage multiple queries and meet deadlines. Prepare to discuss how you prioritise tasks effectively, especially in a busy environment. You might even want to bring a few examples of how you've handled competing demands in the past.
✨Be a Team Player
This position involves working closely with others, so highlight your interpersonal skills. Share experiences where you've collaborated with a team to solve problems or improve processes, showing that you're not just a tech whiz but also a great colleague.
