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- Tasks: Welcome visitors and enhance their experience at the museum and art gallery.
- Company: Join the University of Glasgow, a top 100 global university with a rich history.
- Benefits: Part-time hours, competitive salary, and a vibrant cultural environment.
- Other info: Fixed term role until October 2026 with opportunities to grow in a dynamic setting.
- Why this job: Be an ambassador for culture and heritage while making lasting memories for visitors.
- Qualifications: Excellent customer service skills and a passion for engaging with people.
The predicted salary is between 24685 - 25249 £ per year.
Salary: UofG Grade 3, £24,685 - £25,249 per annum pro rata, plus 6% shift allowance. These positions are part time (8 hours per week) and fixed term to 4 October 2026. Shifts are Saturday and Sunday 11.00 – 15.00.
The University of Glasgow has been changing the world for more than 575 years, and we are one of the world's top 100 universities, ranked 12th in the world in the Times Higher Education (THE) World Impact Rankings 2025. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for new Visitor Experience Assistants to join the University’s Museum & Art Gallery. In this role you will work as part of the visitor experience team playing a vital role in delivering a first class cultural and heritage visitor experience.
You will provide a warm welcome to visitors, helping them enjoy and engage with the Hunterian’s permanent collections by providing a truly memorable visitor experience whilst protecting the University's collections.
Visitor Experience Assistants will demonstrate exemplary first-class customer service skills and will engage with clients and visitors by responding knowledgeably to a wide range of enquiries about the museum's collection, buildings, events and activities and type of services available.
You will act as ambassadors for The Hunterian and the University of Glasgow, maintaining a smart and professional appearance and providing a proactive and rewarding experience for all visitors across Hunterian venues.
Visitor Experience Assistants employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistants
✨Tip Number 1
Get to know the museum and its collections inside out! Familiarise yourself with the exhibits and events so you can engage visitors with confidence. This knowledge will help you stand out during interviews and show your passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different visitor scenarios, from answering questions to resolving complaints. Role-playing with a friend can help you feel more prepared and relaxed when it comes to the real deal.
✨Tip Number 3
Network with current or former Visitor Experience Assistants if you can. They can provide insider tips on what the job really entails and what the interviewers are looking for. Plus, it’s a great way to show your enthusiasm for the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Visitor Experience Assistants
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing a fantastic visitor experience and engaging with art and culture.
Tailor Your CV: Make sure your CV is tailored to the Visitor Experience Assistant role. Highlight any relevant experience in customer service or working in cultural settings. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the kind of service we expect from our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team.
How to prepare for a job interview at University of Glasgow
✨Know Your Stuff
Familiarise yourself with the Hunterian's collections and exhibitions. Being able to discuss specific pieces or events will show your genuine interest and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this role is all about creating memorable experiences for visitors.
✨Dress to Impress
Since you'll be representing the University, make sure to dress smartly and professionally for the interview. A polished appearance reflects your understanding of the role and the importance of first impressions.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the museum. This shows your enthusiasm and helps you gauge if the position is the right fit for you. It’s also a great way to demonstrate your engagement with the visitor experience.