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- Tasks: Welcome visitors and enhance their experience at the museum and art gallery.
- Company: Join the University of Glasgow, a top 100 global university with a rich history.
- Benefits: Competitive salary, shift allowance, and flexible working hours.
- Other info: Permanent contract with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team and make a difference in cultural heritage.
- Qualifications: Excellent customer service skills and a passion for art and culture.
The predicted salary is between 24685 - 25249 £ per year.
The University is looking for additional Visitor Experience Assistants on open ended (permanent) contracts to cover the following shifts:
- 16 hours per week 11.00 – 15.00, Tuesday to Friday.
- 8 hours per week 11.00 – 15.00, Saturday & Sunday.
Please indicate on your cover letter if you have a preference for one of the above shift patterns.
This is a fantastic opportunity for a new Visitor Experience Assistant to join the University’s Museum & Art Gallery. In this role you will work as part of the visitor experience team playing a vital role in delivering a first class cultural and heritage visitor experience.
You will provide a warm welcome to visitors, helping them enjoy and engage with the Hunterian’s permanent collections by providing a truly memorable visitor experience whilst protecting the University's collections. You will demonstrate exemplary first-class customer service skills and engage with clients and visitors by responding knowledgeably to a wide range of enquiries about the museum's collection, buildings, events and activities and type of services available.
You will act as ambassador for The Hunterian and the University of Glasgow, maintaining a smart and professional appearance.
Visitor Experience Assistant employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Get to know the museum and its collections inside out! Familiarise yourself with the exhibits and events so you can chat confidently with visitors. This will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky questions or situations with visitors. Role-playing with a friend can help you feel more prepared and relaxed during the real deal.
✨Tip Number 3
Network with current staff or volunteers at the museum. They can provide insider tips on what the team values most in a Visitor Experience Assistant. Plus, it shows your enthusiasm for the position!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about being a Visitor Experience Assistant and how you can contribute to our vibrant team.
Tailor Your Cover Letter: Make sure to customise your cover letter for this specific role. Mention your preference for the shift pattern clearly, and highlight any relevant experience that aligns with delivering a first-class visitor experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University of Glasgow
✨Know Your Stuff
Familiarise yourself with the museum's collections and current exhibitions. Being able to discuss specific pieces or events shows your genuine interest and helps you stand out as a candidate who is truly engaged with the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you went above and beyond to help someone, as this will demonstrate your ability to create a memorable visitor experience.
✨Dress the Part
Since you'll be representing The Hunterian, make sure to dress smartly and professionally for the interview. This not only shows respect for the institution but also reflects your understanding of the role's ambassadorial nature.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the museum. This could include inquiries about upcoming exhibitions or how the team collaborates to enhance visitor engagement. It shows you're proactive and genuinely interested in contributing to the team.