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- Tasks: Help resolve IT queries and ensure smooth tech services for users.
- Company: Join the University of Glasgow's innovative Reach Out Team.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a difference by providing top-notch customer service in tech support.
- Qualifications: Tech-savvy with a passion for helping others.
- Other info: Diverse and inclusive workplace with growth opportunities.
The predicted salary is between 27319 - 31236 £ per year.
Overview
Reach Out IT Helpdesk Technician — Vacancy Reference: 180537. Salary: Grade 5, £27,319 – £31,236 per annum.
We are seeking to appoint a Reach Out IT Helpdesk Technician to respond to technical IT queries as part of the Reach Out Team, resolving each issue or escalating it to the appropriate specialist group. You will support high availability of IT services by ensuring prompt attention to any failures. You will provide first-class customer service to all users of Reach Out IT and TechBar in the library and in other cluster buildings as part of the Reach Out team.
Responsibilities
- Respond to technical IT queries as part of the Reach Out Team.
- Resolve each issue or escalate it to the appropriate specialist group.
- Support high availability of IT services by ensuring prompt attention to any failures.
- Provide first-class customer service to all users of Reach Out IT and TechBar in the library and in other cluster buildings as part of the Reach Out team.
Details
Contract type: Full time (35 hours per week) and open ended.
Informal enquiries: Miss Jenny Booth, Jennifer.Booth@glasgow.ac.uk.
How to apply: Online at https://www.jobs.gla.ac.uk/job/reach-out-it-helpdesk-technician-1.
Closing Date: 13 November 2025.
Equality, Diversity and Inclusion
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too.
The University of Glasgow, charity number SC004401.
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Reach Out IT Helpdesk Technician employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reach Out IT Helpdesk Technician
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from the University of Glasgow. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT helpdesk scenarios. We should practice explaining how we would handle specific technical issues and customer service situations.
✨Tip Number 3
Show off our passion for tech! During interviews, let’s share personal projects or experiences that highlight our problem-solving skills and dedication to providing top-notch customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Reach Out Team.
We think you need these skills to ace Reach Out IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Reach Out IT Helpdesk Technician role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant tech skills!
Showcase Customer Service Skills: Since providing first-class customer service is key for this position, include examples of how you've successfully helped users in the past. We love seeing candidates who can communicate effectively and resolve issues with a smile!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it's necessary. Make it easy for us to see why you're the perfect fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
How to prepare for a job interview at University of Glasgow
✨Know Your Tech
Brush up on common IT issues and solutions, especially those related to helpdesk support. Familiarise yourself with troubleshooting techniques and be ready to discuss how you would handle specific technical queries.
✨Customer Service is Key
Since this role involves providing first-class customer service, think of examples from your past experiences where you successfully resolved customer issues. Be prepared to demonstrate your communication skills and empathy during the interview.
✨Understand the Team Dynamics
Research the Reach Out Team and their approach to IT support. Knowing how they operate will help you align your answers with their values and show that you're a good fit for their team culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the position is right for you. Consider asking about the types of challenges the team faces or how success is measured in this role.