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- Tasks: Provide top-notch customer service to users on campus and online.
- Company: Join a world-changing, inclusive community at the University of Glasgow.
- Benefits: Enjoy flexible hours, generous leave, and health support.
- Why this job: Be part of a culture that celebrates your talents and promotes diversity.
- Qualifications: No specific qualifications required; just bring your enthusiasm!
- Other info: Part-time role (16.5 hours/week) with a friendly team atmosphere.
As a Reach Out Ambassador you will provide first-class customer service to all users of the Reach Out service across the University campus and virtually, as part of the Reach Out team.
Furthermore, you will resolve customer enquiries at first point of contact, either in person or digitally, working with colleagues in other services to provide seamless support.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
This post is part-time (16.5 hours per week), and open ended (permanent). Shift pattern is Tuesday-Thursday, 10am-4pm incl 30min unpaid break., 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension – pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
Apply online at: https://www.jobs.gla.ac.uk/job/reach-out-ambassador, We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Reach Out Ambassador employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reach Out Ambassador
✨Tip Number 1
Familiarize yourself with the Reach Out service and its offerings. Understanding the specific services provided will help you answer customer inquiries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Engage with current or former Reach Out Ambassadors if possible. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach during the interview.
✨Tip Number 3
Showcase your customer service skills through examples from previous experiences. Be prepared to discuss how you've handled challenging situations and resolved inquiries effectively, as this is crucial for the role.
✨Tip Number 4
Highlight your ability to work collaboratively with others. Since the role involves working with colleagues from different services, demonstrating your teamwork skills will be key in making a positive impression.
We think you need these skills to ace Reach Out Ambassador
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reach Out Ambassador position. Understand the key responsibilities and the skills required, such as providing excellent customer service and resolving enquiries effectively.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous customer service roles or experiences that demonstrate your ability to engage with users both in person and digitally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to inclusivity. Mention specific examples of how you have successfully resolved customer issues in the past and how you embody the values of ambition, excellence, integrity, and curiosity.
Submit Your Application Online: Once your documents are ready, apply online through the provided link. Ensure that all information is accurate and that you have included all necessary documents before hitting submit.
How to prepare for a job interview at University of Glasgow
✨Show Your Customer Service Skills
As a Reach Out Ambassador, you'll be providing first-class customer service. Be prepared to share examples of how you've successfully resolved customer inquiries in the past, whether in person or digitally.
✨Emphasize Teamwork and Collaboration
Highlight your ability to work with colleagues from different services. Discuss any experiences where you collaborated with others to provide seamless support, as this is crucial for the role.
✨Demonstrate Your Commitment to Inclusivity
The organization values diversity and inclusion. Be ready to discuss how you can contribute to an inclusive environment and support underrepresented communities within the university.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Reach Out service and its impact on the university community. This demonstrates your curiosity and ambition.
