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- Tasks: Deliver top-notch customer service to users of the Reach Out service.
- Company: Join the supportive team at the University of Glasgow.
- Benefits: Gain valuable experience and enhance your communication skills.
- Other info: Opportunity to collaborate with various services and grow your network.
- Why this job: Be the first point of contact and make a difference on campus.
- Qualifications: Current University of Glasgow employee with strong customer service skills.
The predicted salary is between 28800 - 43200 £ per year.
University Services – Information Services
Reach Out Ambassador
Vacancy Reference: 193773
Salary: UofG Grade 3, £24,685 – £25,249 per annum
Please note that this post is for two positions with 2 part time work patterns (Thursday – Saturday 1pm-8pm and Sunday – Wednesday 8am – 1pm) and open ended. Please indicate in your cover letter, which shift pattern you would prefer.
The University of Glasgow has been changing the world for more than 575 years, and we are one of the world’s top 100 universities, ranked 12th in the world in the Times Higher Education (THE) World Impact Rankings 2025, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for new Reach Out Ambassador to join the University’s External Relations.
In this role you will provide first-class customer service to all users of the Reach Out service across the University campus and virtually, as part of the Reach Out team. Working with the team to resolve customer enquiries at first point of contact, either in person or digitally, working with colleagues in other services to provide seamless support.
Apply online at: Reach Out Ambassador · University of Glasgow
Closing date: 11th May 2026
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension – pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
- A flexible approach to working.
- A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
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Reach Out Ambassador employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reach Out Ambassador
✨Tip Number 1
Get to know the Reach Out service inside out! Familiarise yourself with the common enquiries and how to resolve them. This will help you shine during any interviews or networking opportunities.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you handle different types of enquiries. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network with current employees at the University of Glasgow. They can provide insider tips on what the Reach Out team values most in candidates. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Reach Out Ambassador
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've resolved enquiries and provided support, whether in person or online. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the Reach Out Ambassador role. Mention how your background aligns with the job purpose and what makes you a great fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what matters!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at University of Glasgow
✨Know the Reach Out Service
Familiarise yourself with the Reach Out service and its purpose. Understand how it operates both on campus and virtually, as this will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues quickly and effectively, as this is crucial for the Reach Out Ambassador role.
✨Practice Digital Communication
Since you'll be handling enquiries both in person and digitally, practice your communication skills in both formats. Consider doing mock interviews or role-playing scenarios to get comfortable with responding to queries online.
✨Collaborate and Connect
Highlight your ability to work with colleagues from different services. Be ready to discuss how you’ve collaborated in the past to provide seamless support, as teamwork is key in this position.