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- Tasks: Support daily printing needs for the University and commercial clients using digital print technology.
- Company: Join the University of Glasgow, a leading institution committed to equality and diversity.
- Benefits: Enjoy flexible working, 41 days leave, and a free 6-month gym membership.
- Why this job: Be part of a vibrant team that values creativity and celebrates success.
- Qualifications: National 4 or equivalent experience; strong IT and communication skills required.
- Other info: Open to diverse applicants, especially from under-represented communities.
The predicted salary is between 19000 - 24000 £ per year.
Job Purpose
To support the operational elements of a market leading Print proposition for the University of Glasgow, operating within the wider Commercial Services directorate.
This involves delivering the day-to-day printing requirements for all University and commercial stakeholders, ensuring requests are actioned efficiently and delivered to the specifications required. The role involves supporting the Print Team to achieve all elements of the Print Unit operating plan.
Main Duties and Responsibilities
1.Use specialist digital print and wide format print hardware and software within the University Print Unit to provide print and design services to internal and external customers.
2.Consistently support with the delivery of all print and finishing tasks designated by the Print Supervisor
3.Work in partnership with other key University Services, principally the Schools and Colleges, to develop and promote the Print Unit for both Undergraduate and Postgraduate students.
4.Responsible for understanding and delivering the brand and visual identity of the University of Glasgow and reflect this through interactions with all Print stakeholders.
5.Provide information to existing and prospective customers on the services provided by the Print Unit.
6.Assist in the achievement of the Customer Satisfaction KPI as part of the Wider Print Team.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential:
A1 Scottish credit and qualification framework level 4 (National 4) or equivalent experience of working in a similar role.
Desirable:
B1 Knowledge of Photography such as image resolution and colour formatting.
B2 Detailed knowledge of Microsoft Office packages, particularly Word, Excel, and PowerPoint.
Skills
Essential:
C1 Ability to manage a varied and demanding workload to achieve production deadlines and meet customer expectations.
C2 Strong interpersonal skills and ability to build and maintain professional and effective working relationships with colleagues and external stakeholders.
C3 Ability to work independently using own initiative to manage, organise and prioritise own workload.
C4 Strong IT skills relevant to key tasks to be undertaken.
C5 Excellent attention to detail.
C6 Excellent problem-solving ability.
C7 Confident and clear communicator via all channels of communication.
Desirable:
D1 Curious and creative thinker, suggesting viable new ideas, concepts, and approaches.
Experience
Essential:
E1 Proven experience of positively engaging with internal/external customer groups.
E2 Experience of handling customer enquiries, customer feedback and working within a high intensity, fast paced environment.
Desirable:
F1 Previous demonstratable experience working within a print production environment.
F2 Previous experience of working in a busy customer facing environment.
F3 Experience of planning of work.
Terms and Conditions
Salary will be Grade 3, £23,028 – £23,881 per annum, pro rated to the number of hours assigned to, and worked by, you.
This post is open ended and part time for a minimum of 8 hours per month.
Closing date: 22 July 2025
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension – pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
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Print Support Assistant employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print Support Assistant
✨Tip Number 1
Familiarise yourself with the specific print hardware and software used at the University of Glasgow. Understanding the tools you'll be working with can give you an edge during interviews, showing your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the Print Unit. Engaging with them can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer inquiries or feedback in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 4
Showcase your attention to detail and problem-solving abilities by thinking of specific instances where you've had to manage multiple tasks or resolve issues effectively. This will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace Print Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the specific duties of the Print Support Assistant position.
Highlight Relevant Experience: Emphasise any previous experience in print production or customer service roles. Use specific examples to demonstrate your ability to manage a varied workload and meet deadlines, as these are crucial for this role.
Showcase Your Skills: Make sure to mention your IT skills, particularly with Microsoft Office, and any knowledge of photography or design software. Highlight your attention to detail and problem-solving abilities, as these are essential for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the University of Glasgow. Discuss how you can contribute to the Print Unit's goals and your commitment to customer satisfaction.
How to prepare for a job interview at University of Glasgow
✨Know Your Print Basics
Familiarise yourself with the types of print services offered by the University Print Unit. Understanding digital and wide format printing, as well as design principles, will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Interpersonal Skills
Since the role involves working closely with various stakeholders, be prepared to discuss your experience in building professional relationships. Share examples of how you've effectively communicated with customers or colleagues in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues in a fast-paced environment. Highlight your attention to detail and ability to manage multiple tasks while meeting deadlines, as these are crucial for the role.
✨Express Your Creativity
The job description mentions a desire for a curious and creative thinker. Be ready to share any innovative ideas or approaches you've implemented in past roles, especially those related to print production or customer service.