At a Glance
- Tasks: Support the Print Team with daily printing needs and design services.
- Company: Join the University of Glasgow's dynamic Print Unit.
- Benefits: Enjoy flexible hours, generous leave, and a supportive work culture.
- Other info: Embrace diversity and inclusion in a welcoming workplace.
- Why this job: Make an impact while developing your skills in a creative environment.
- Qualifications: Experience in customer service and a passion for print and design.
The predicted salary is between 24685 - 25249 € per year.
Please note this vacancy is only open to current contracted University of Glasgow employees.
Job Purpose
To support the operational elements of a market leading Print proposition for the University of Glasgow, operating within the wider Commercial Services directorate. This involves delivering the day-to-day printing requirements for all University and commercial stakeholders, ensuring requests are actioned efficiently and delivered to the specifications required. The role involves supporting the Print Team to achieve all elements of the Print Unit operating plan.
Main Duties and Responsibilities
- Use specialist digital print and wide format print hardware and software within the University Print Unit to provide print and design services to internal and external customers.
- Consistently support with the delivery of all print and finishing tasks designated by the Print Supervisor.
- Work in partnership with other key University Services, principally the Schools and Colleges, to develop and promote the Print Unit for both Undergraduate and Postgraduate students.
- Responsible for understanding and delivering the brand and visual identity of the University of Glasgow and reflect this through interactions with all Print stakeholders.
- Provide information to existing and prospective customers on the services provided by the Print Unit.
- Assist in the achievement of the Customer Satisfaction KPI as part of the Wider Print Team.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential: A1 Scottish Credit and Qualification Framework level 4 (National 4) or equivalent and some experience of working in a similar role.
Desirable: B1 Knowledge of Photography such as image resolution and colour formatting. B2 Detailed knowledge of Microsoft Office packages, particularly Word, Excel, and PowerPoint.
Skills
Essential:
- Ability to manage a varied and demanding workload to achieve production deadlines and meet customer expectations.
- Strong interpersonal skills and ability to build and maintain professional and effective working relationships with colleagues and external stakeholders.
- Ability to work independently using own initiative to manage, organise and prioritise own workload.
- Strong IT skills relevant to key tasks to be undertaken.
- Excellent attention to detail.
- Excellent problem-solving ability.
- Confident and clear communicator via all channels of communication.
Desirable:
- Curious and creative thinker, suggesting viable new ideas, concepts, and approaches.
Experience
Essential:
- Proven experience of positively engaging with internal/external customer groups.
- Experience of handling customer enquiries, customer feedback and working within a high intensity, fast paced environment.
Desirable:
- Previous demonstratable experience working within a print production environment.
- Previous experience of working in a busy customer facing environment.
- Experience of planning of work.
Terms and Conditions
Salary will be on the Grade 3, £24,685 - £25,249 per annum, pro-rated to the number of hours assigned to, and worked by, you. This post is open ended and part time for a minimum 8 hours per month.
As a valued member of our team, you can expect:
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension, benefits and discount packages.
- A flexible approach to working.
- A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University.
We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University. We are investing in our organisation, and we will invest in you too.
Please visit our website for more information.
Print & Design Support Assistant employer: University of Glasgow
The University of Glasgow is an exceptional employer, offering a warm and engaging work culture that prioritises the development and celebration of your talents. With generous benefits including 41 days of leave for full-time staff, a commitment to health and wellbeing, and a flexible working approach, you will find ample opportunities for personal and professional growth within a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Print & Design Support Assistant
✨Tip Number 1
Get to know the Print Team and the services they offer. Understanding their workflow will help you tailor your approach when you reach out. Plus, it shows you're genuinely interested in the role!
✨Tip Number 2
Don’t just wait for job openings; network with current employees at the University of Glasgow. They can provide insider info and might even give you a heads-up about upcoming opportunities.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled challenges in previous roles, especially in fast-paced environments like print production.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining the team.
We think you need these skills to ace Print & Design Support Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Print & Design Support Assistant role. We want to see how you can contribute to our team at the University of Glasgow!
Show Off Your Skills:Don’t hold back on showcasing your IT skills, especially with Microsoft Office and any print production experience. We love seeing candidates who can demonstrate their technical abilities and attention to detail!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key strengths.
Apply Through Our Website:Remember to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at University of Glasgow
✨Know Your Print Basics
Make sure you brush up on your knowledge of digital and wide format printing. Familiarise yourself with the hardware and software used in print production, as well as the specific services offered by the Print Unit. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Customer Service Skills
Since this role involves engaging with both internal and external customers, be prepared to discuss your previous experiences in customer service. Think of examples where you've successfully handled inquiries or feedback, especially in a fast-paced environment. Highlight your ability to maintain professional relationships and meet customer expectations.
✨Demonstrate Attention to Detail
Attention to detail is crucial in print and design. During the interview, share instances where your meticulous nature has led to successful outcomes. Whether it’s ensuring brand consistency or meeting specific print specifications, showing that you can deliver high-quality work will set you apart.
✨Be Ready to Collaborate
This role requires working closely with various university departments. Prepare to discuss how you've collaborated with others in the past. Emphasise your strong interpersonal skills and your ability to work independently while still being a team player. This will demonstrate that you can contribute positively to the Print Team's goals.
