At a Glance
- Tasks: Support students with enquiries and manage administrative tasks throughout their academic journey.
- Company: Join the University of Glasgow, a vibrant hub for education and innovation.
- Benefits: Enjoy 41 days of leave, flexible working, and a free gym membership!
- Other info: Applications from diverse backgrounds are especially encouraged.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: Must have relevant qualifications and experience in a similar role.
The predicted salary is between 22700 - 31000 € per year.
L&T Coordinator, Curriculum Guidance and Support Team
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L&T Coordinator, Curriculum Guidance and Support Team
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Job details
Posted 04 August 2025 Salary Grade 5: £27,319 - £31,236 per annum End date 18 August 2025 LocationGlasgow Job Type Management Professional & Administrative Reference179152 Expiry 18 August 2025 at 23:45
Job Description
Job Purpose
To provide customer-focused support for data requests, student enquiries and other administrative activities as required for all aspects of the student lifecycle throughout the academic year. Proactively help to manage the Student Operations Team calendar of activity to ensure all tasks are delivered in an efficient and effective manner.
Main Duties And Responsibilities
- Provide effective administration support for MA (Social Sciences) students, responding to incoming enquiries in a timely and accurate manner.
- Assist with proactive activities designed to support students during key points of the student journey e.g. Registration and Enrolment, progression etc.
- Work closely with school administrative staff and Chief/Senior advisors to amend and maintain academic programmes and plans .
- Provide accurate reporting inputs for meetings and committees chaired by the College’s Learning and Teaching teams, including Boards of Studies, progression committees etc.
- Liaise with and signpost students to relevant University services to ensure they receive appropriate wellbeing support alongside academic support provided by the academic advising network.
- Contribute to a culture of continuous improvement, supporting the implementation of process improvements that enhance customer experience, such as development of standard communication templates, process maps and activity/project schedules designed to ensure that work is delivered to standard and on time.
- Liaise with students and Advisers of Studies to support processes for monitoring attendance and absence in line with university procedures, working closely with Advisers where students are at risk.
- Liaise with other student facing support functions, including Admissions, Finance and Student Support and Wellbeing services to provide cohesive student support without duplication of effort or gaps in service provision.
- Use standard software packages including Microsoft Office and University data systems to manipulate and statistically analyse/interpret data, preparing resources that inform the strategic decision-making of the College’s Learning &Teaching teams.
Knowledge, Qualifications, Skills and Experience
Essential
A1 Scottish Credit and Qualification Framework Level 7 (Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
A2 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role.
A3 Knowledge of the main University student support and administrative systems (including My Campus, Ivanti and Qlkiview) and Microsoft Office suite of packages including Excel, Work and Outlook.
Desirable
B1 Knowledge of higher education policies and procedures.
B2 Knowledge of University of Glasgow policy, strategy and regulations.
Skills
Essential
C1 Effective communication and influencing skills, both verbal and written, to interact and collaborate effectively with a range of stakeholders including diverse functional areas and cultures.
C2 Excellent organisational and planning skills.
C3 Ability to understand and apply policies, regulations, guidelines and standard operating procedures relevant to the role.
C4 Ability to adapt personal working style across multiple stakeholders working independently, leading on activities and contributing as a team-player.
C5 Strong ability to quickly embrace and learn new concepts, techniques or methodologies.
C6 Ability to clearly present information relevant to the requirements of the recipient/audience.
C7 Ability to handle confidential and sensitive matters with absolute discretion.
C8 Personal style compatible and consistent with University Values and Glasgow Professional Behavioural Framework.
Desirable
D1 Knowledge of the University of Glasgow UG policies and regulations.
D2 Knowledge of University of Glasgow student support services.
Experience
Essential
E1 Experience of delivering/exceeding results within a service-led organisation.
E2 Experience of dealing directly with customers/service users.
Desirable
F1Experience of working in a higher educational environment.
Terms and Conditions
Salary will be Grade 5, £27,319 - £31,236 per annum.
This post is full time (35 hours per week) and open ended (permanent).
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Closing Date: 18 August 2025
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Education and TrainingIndustries
Higher Education
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#J-18808-LjbffrL&T Coordinator, Curriculum Guidance and Support TeamNew in Glasgow employer: University of Glasgow
The University of Glasgow is an exceptional employer, offering a warm and engaging organisational culture that prioritises the development and celebration of talent. With generous benefits including 41 days of leave, a commitment to health and wellbeing, and a flexible working approach, employees are supported in their professional growth while contributing to a diverse and inclusive community.
StudySmarter Expert Advice🤫
We think this is how you could land L&T Coordinator, Curriculum Guidance and Support TeamNew in Glasgow
✨Tip Number 1
Familiarise yourself with the University of Glasgow's student support services and administrative systems. Understanding how these systems work will not only help you in the role but also show your commitment to providing effective support during the application process.
✨Tip Number 2
Network with current or former employees in similar roles at the University. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock calendar of activities that could be relevant for the Student Operations Team. This shows initiative and gives you a practical example to discuss during any interviews.
✨Tip Number 4
Stay updated on higher education policies and procedures, particularly those relevant to the University of Glasgow. This knowledge will not only enhance your understanding of the role but also allow you to engage in informed discussions during the interview process.
We think you need these skills to ace L&T Coordinator, Curriculum Guidance and Support TeamNew in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the L&T Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in administrative support, particularly within educational settings. Mention specific examples where you successfully managed student enquiries or contributed to process improvements.
Showcase Communication Skills:Since effective communication is crucial for this role, provide examples of how you've successfully interacted with diverse stakeholders. Use clear and concise language in your application to demonstrate your written communication skills.
Tailor Your Application:Customise your CV and cover letter for the University of Glasgow by incorporating keywords from the job description. This shows that you have a genuine interest in the position and understand the university's values and culture.
How to prepare for a job interview at University of Glasgow
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the L&T Coordinator position. Familiarise yourself with the student lifecycle and how your role supports it. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully interacted with diverse stakeholders in previous positions. Highlight your ability to convey information clearly and your experience in handling sensitive matters with discretion.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. You could share specific instances where your planning skills led to successful outcomes, especially in a service-led environment.
✨Emphasise Continuous Improvement
The University values a culture of continuous improvement. Think of examples where you've contributed to process enhancements or improved customer experiences. This shows that you're proactive and committed to making a positive impact in your role.
