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- Tasks: Lead and manage the IT infrastructure for Psychology and Neuroscience, ensuring top-notch support and system development.
- Company: Join the University of Glasgow, a prestigious institution dedicated to research and education in medical sciences.
- Benefits: Enjoy a competitive salary, relocation assistance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that impacts research and teaching while fostering a culture of excellence.
- Qualifications: A degree or equivalent experience in IT, with expertise in Linux, Windows, and project management skills.
- Other info: This is a full-time, permanent position with opportunities for innovation and collaboration.
The predicted salary is between 42000 - 57000 £ per year.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 – £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma,
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
- Lead in evaluating and enhancing the effectiveness of the School s IT Infrastructure, maximising service quality, efficiency and continuity.
- Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
- Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
- Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
- “Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making.”
- Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
- “Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department’s budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning.”
- Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
- Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
- Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience
Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role.
A2 Ability to undertake the duties associated with this level of post
A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources.
D2 Compliance with data privacy regulations and institutional IT policies.
D3 Ability to implement and maintain secure access protocols.
D4 Support for software installations, updates, and troubleshooting.
D5 Ability to provide technical support to faculty and students.
D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
IT Infrastructure Manager employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Manager
✨Tip Number 1
Familiarize yourself with the specific IT infrastructure used in academic settings, particularly in psychology and neuroscience. Understanding the unique requirements of these fields can give you an edge when discussing your experience and how it aligns with the needs of the University of Glasgow.
✨Tip Number 2
Network with professionals in the higher education IT sector. Attend relevant conferences or webinars where you can meet individuals who work at the University of Glasgow or similar institutions. This can provide you with insights into their culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with budget management and resource allocation. The role emphasizes aligning infrastructure investments with departmental needs, so be ready to share examples of how you've successfully managed budgets in previous positions.
✨Tip Number 4
Highlight your leadership skills and experience in managing specialized teams. The position requires overseeing support staff and fostering a culture of excellence, so be prepared to discuss your approach to team development and performance reviews.
We think you need these skills to ace IT Infrastructure Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure management, particularly in Linux and Windows systems. Emphasize any leadership roles you've held and your ability to manage projects from inception to completion.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the University of Glasgow. Discuss how your skills align with the job requirements, particularly your experience in managing IT budgets and leading specialized teams.
Showcase Relevant Skills: Clearly outline your technical skills related to LAMP platforms, Active Directory, and project management. Provide specific examples of how you've used these skills in previous roles to enhance IT infrastructure.
Highlight Collaborative Experience: Since the role involves collaboration with various teams, mention any past experiences where you successfully worked with cross-functional teams or departments. This will demonstrate your ability to foster a culture of excellence and teamwork.
How to prepare for a job interview at University of Glasgow
✨Showcase Your Technical Expertise
Be prepared to discuss your comprehensive knowledge of IT standards and systems, especially in Linux, Windows, and networking services. Highlight specific projects where you've successfully managed infrastructure or resolved complex technical issues.
✨Demonstrate Leadership Skills
Since the role involves overseeing support staff and fostering a culture of excellence, share examples of how you've led teams, implemented best practices, and contributed to talent development initiatives in previous positions.
✨Align with Strategic Priorities
Discuss your experience in managing budgets and aligning infrastructure investments with departmental needs. Be ready to present how you have optimized resource allocation and financial planning in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and project management skills. Prepare to walk through specific scenarios where you took a project from conception to completion, detailing your approach and the outcomes.
