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- Tasks: Welcome visitors and enhance their experience at the Hunterian museum.
- Company: Join the University of Glasgow's vibrant cultural team.
- Benefits: Enjoy flexible hours, generous leave, and a free gym membership.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be an ambassador for culture and heritage while making lasting memories for visitors.
- Qualifications: Excellent customer service skills and a passion for engaging with people.
The predicted salary is between 24685 - 25249 £ per year.
Salary: UofG Grade 3, £24,685 - £25,249 per annum pro rata, plus 6% shift allowance. These positions are part time (8 hours per week) and fixed term to 4 October 2026. Shifts are Saturday and Sunday 11.00 – 15.00.
About the role
You will work as part of the visitor experience team playing a vital role in delivering a first class cultural and heritage visitor experience. You will provide a warm welcome to visitors, helping them enjoy and engage with the Hunterian’s permanent collections by providing a truly memorable visitor experience whilst protecting the Universities collections.
Visitor Experience Assistants will demonstrate exemplary first‑class customer service skills and will engage with clients and visitors by responding knowledgeably to a wide range of enquiries about the museum's collection, buildings, events and activities and type of services available. You will act as ambassadors for The Hunterian and the University of Glasgow, maintaining a smart and professional appearance and providing a proactive and rewarding experience for all visitors across Hunterian venues.
As a valued member of our team, you can expect:
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension, benefits and discount packages.
- A flexible approach to working.
- A commitment to support your health and wellbeing, including a free 6‑month UofG Sport membership for all new staff joining the University.
Equality, Diversity and Inclusion
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under‑represented within the University. We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.
Closing date: 19 May 2026
Visitor Experience Assistants in Glasgow employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistants in Glasgow
✨Tip Number 1
Get to know the Hunterian and its collections before your interview. Familiarise yourself with their exhibitions and events so you can chat confidently about them. This shows your genuine interest and helps you stand out!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with visitors or handle enquiries. Role-playing these situations can help you feel more prepared and relaxed during the actual interview.
✨Tip Number 3
Dress smartly and professionally for your interview. First impressions matter, especially in a role that focuses on visitor experience. Show that you can represent the University of Glasgow well right from the start!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing team you'll be joining.
We think you need these skills to ace Visitor Experience Assistants in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for visitor experiences shine through! We want to see how much you care about providing a warm welcome and engaging with visitors. Share any relevant experiences that highlight your customer service skills.
Tailor Your Application: Make sure to customise your application to fit the role of Visitor Experience Assistant. Use keywords from the job description and relate your skills to the specific tasks mentioned. This shows us that you've done your homework and are genuinely interested in the position.
Be Professional Yet Approachable: While we love a friendly tone, remember to maintain professionalism in your written application. Strike a balance between being personable and showcasing your ability to represent The Hunterian and the University of Glasgow effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University of Glasgow
✨Know the Venue Inside Out
Before your interview, take some time to research The Hunterian and its collections. Familiarise yourself with the museum's history, key exhibits, and any current events or activities. This knowledge will not only impress your interviewers but also show your genuine interest in providing a memorable visitor experience.
✨Showcase Your Customer Service Skills
As a Visitor Experience Assistant, exemplary customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your ability to engage with visitors and handle enquiries effectively during the interview.
✨Dress the Part
First impressions matter! Make sure to dress smartly and professionally for your interview. This reflects your understanding of the role and the importance of maintaining a professional appearance as an ambassador for The Hunterian and the University of Glasgow.
✨Embrace Diversity and Inclusion
The University values equality, diversity, and inclusion. Be prepared to discuss how you can contribute to this culture. Share your thoughts on the importance of inclusivity in a visitor experience role and how you can help create a welcoming environment for all visitors.