At a Glance
- Tasks: Support students in their learning journey and help resolve academic and wellbeing issues.
- Company: Join the University of Glasgow, a top 100 global university with a rich history.
- Benefits: Enjoy flexible working, generous leave, and a free gym membership for new staff.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 27319 - 31236 £ per year.
This post is part time (31.5 hours per week) and fixed term to cover maternity leave for up to 12 months or until the substantive postholder returns. The University would consider a secondment opportunity for this post. Applicants should seek clearance for release for secondment from their line manager before making a formal application.
About the University
The University of Glasgow has been changing the world for more than 574 years, and we are one of the world's top 100 universities, ranked 12th in the world in the Times Higher Education (THE) World Impact Rankings 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
Job Overview
We have an exciting opportunity for a Student Support Officer (SSO) to join the team. You will help students to be successful learners, by providing first line support, encouraging and helping students to resolve issues and difficulties, and signposting them to sources of information, advice and guidance in relation to their studies, their wellbeing and their future lives and careers.
As part of its commitment to the wellbeing and success of its students, the University of Glasgow is expanding its student support model to ensure that all students have access to a range of types of support appropriate to their needs and that services are visible, seamless, effective and tailored to the needs of the student community. A wide programme of early intervention self-help activities and resources is complemented by a peer support programme and a network of College-based Student Support Officers and access to specialist student services, including Financial Aid, Careers, Counselling & Psychological Services, Disability Service, Learning Enhancement and Development Service (LEADS).
The network of College-based Student Support Officers is now expanding to create teams who will work across all 4 Colleges and School divides, as well as in specialist areas within Student and Academic Services. Working closely together as a network will ensure that students’ needs can be identified at an earlier stage and the most appropriate kind of support provided so that they can fulfil their learning potential. They will share relevant insight and knowledge of the student journey to develop student services across the institution and collaborate with colleagues to promote University-wide initiatives, that support our shared values and promote ambition and excellence.
Responsibilities
- Provide first-line support to students, addressing issues and facilitating resolution.
- Encourage and help students to resolve difficulties across academic, wellbeing and career aspects.
- Signpost students to appropriate resources such as Financial Aid, Careers, Counselling & Psychological Services, Disability Service, Learning Enhancement and Development Service (LEADS).
- Collaborate with College-based Student Support Officers and specialist services to identify student needs early and provide tailored support.
- Share insight and knowledge of the student journey to develop student services across the institution and promote university-wide initiatives aligned with shared values of ambition and excellence.
Benefits
- A warm welcoming and engaging organisational culture, where talents are developed and nurtured, and success is celebrated and shared.
- An excellent employment package with generous terms and conditions, including 41 days of leave for full-time staff, a comprehensive pension scheme.
- A flexible approach to working.
- A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University.
Equality and Diversity
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. We endorse the principles of Athena Swan and hold bronze, silver, and gold awards across the University.
How to Apply
Apply online at: Student Support Officer – University of Glasgow. Closing date: 10th December 2025. Please visit our website for more information.
Additional Information
We are investing in our organisation, and we will invest in you too. Please visit our website for more information.
Student Support Officer in Glasgow employer: University of Glasgow
The University of Glasgow is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With generous benefits such as 41 days of leave for full-time staff and a commitment to health and wellness, employees are encouraged to thrive both personally and professionally. Joining our team means being part of a prestigious institution dedicated to making a global impact while fostering a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Officer in Glasgow
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like University of Glasgow just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at University of Glasgow. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Student Support Officer in Glasgow
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Student Support Officer role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At University of Glasgow, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at University of Glasgow
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at University of Glasgow, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At University of Glasgow, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
