Senior Network Analyst in Glasgow

The IT Senior Network Analyst for the College of Science and Engineering (CoSE) will be a key member of the infrastructure function within the Service Operations division. The post holder will be responsible for resolving any network related issues across the Schools, capturing the existing network topology and planning the migration of the College network infrastructure onto a new network via University of Glasgow’s Network Improvement Project. They will be responsible for day-to-day relationship with the Central IT Network team ensuring that any issues are dealt with in the most expedient manner as possible. Reporting to the Infrastructure Lead, the Senior Network Analyst will act with limited supervision to deliver the following main activities and responsibilities:

• Provide the lead technical expertise in the operational delivery of IT services in their chosen field, ensuring a continuous and high-quality level of support whilst taking account of technological developments, School needs and institutional policy.
• Plan and support the University IT or CoSE IT implementation of upgrades/new service provision to maintain up-to-date and secure services.
• Ensure that service provision meets the learning, teaching and research needs of academic staff and students, the needs of professional services staff and takes account of the requirements for economy, efficiency and effectiveness in the utilisation of available resources.
• Develop appropriate service documentation both for staff working on the service and for end users, proactively making and contributing to continuous improvements.
• Support and maintain any tools required for the support and operation of services.
• Provide support and training of individuals or groups of staff across the schools relating to network support.
• Provide feedback to other service managers on issues identified with their services and processes, escalating any major issues and key development requirements when identified.
• Update and develop incident and request processes for network related issues.
• Provide regular reports and recommendations to other CoSE IT Service Managers and the CoSE IT Leadership team, including security incidents, major incidents and feedback from service users.
• Be responsible for ensuring that the network remains accessible in the schools that maintain their own service, complying with any relevant legislation and ensuring that any recommendations from audits or compliance bodies are addressed.
• To be a champion for creative and new thinking and innovative working practices, sharing best practice and to keep abreast of industry and sector knowledge and insights.
• To provide timely, high-quality support and communications to users of the network service across all CoSE schools.
• To attend and report to internal and external meetings as directed, representing the CoSE IT department, the College and the University.
• To perform such other duties, appropriate to the grade, as may be directed by the College Management Group or Head of IT (CoSE) or nominated representative.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

• Essential
• A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s).
• A2 Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business support.
• A3 The post-holder should have obtained or be in the process of obtaining an industry wide profession qualification in their field of expertise which substantiates their status of specialist.
• A4 Cisco Certified Network Associate.
• A5 Cisco Certified Network Professional (CCNP).
• Desirable
• B1 Qualifications in computing or service support (such as ITIL Service Management Accreditation or Product Management Certification).
• B2 Excellent experience of influencing the change of behaviour and culture in a sustainable way through demonstratable process or methodology.
• B3 Good understanding of technology as an enabler of change.

Skills

• Essential
• C1 Analytical skills with confidence to challenge and continually improve, diving into the detail as necessary to understand issues (people, process and technology).
• C2 Excellent communication and presentation skills, demonstrating creative and innovative thinking and influencing senior members of an organisation.
• C3 Take technical accountability for an IT Service or function and develop a strong sense of ownership across that team.
• C4 Results orientated and demonstrates a commitment to providing a high-quality customer service.
• C5 Ability to build and maintain broad network of business relationships with a good knowledge of customer behaviours, needs and expectations.
• C6 Ability to build trust and display integrity and ability to motivate others to deliver high quality networking solutions to support world-class research across the college.
• C7 Ability to lead a team/discipline to quickly resolve complex problems in the provision of IT services.
• C8 Flexible and adaptable; able to work through ambiguous requirements to deliver solutions that are fit for purpose.
• C9 Is proficient with the use of network packet analysers and their use to resolve complex network related issues.
• C10 Can identify and troubleshoot network problems quickly and efficiently using formal Root Cause Analysis techniques to aid the process.
• C11 Collaboration with other network specialists across the university through several means, including special interest groups, to share knowledge and best practices.
• C12 Is proficient in designing and implementing changes to a network to help segregate network traffic.

Experience

• Essential
• E1 Have significant experience as the lead technical professional supporting an IT services/project in multi-functional, complex organisations.
• E2 Experience of working collaboratively with senior technical and non-technical colleagues with the ability to influence and negotiate at all levels including colleagues who are not part of the direct team.
• E3 Experience of making informed decisions under pressure by balancing requirements with technical risk.
• E4 Substantial experience of analysing network data to identify trends and patterns.
• E5 Deep understanding of networking concepts and technologies including knowledge of routers, switches, firewalls, and other networking hardware.
• E6 Deep understanding of core networking protocols including TCP/IP and DNS to a level where they can mentor/coach junior staff.
• E7 Has experience of being able to analyse network data to identify trends and patterns.
• E8 Has practical experience of improving the controls and management of the schools’ networks pre-transition to ensure that we improve the security in relation to research data.
• Desirable
• F1 Delivery of projects using Agile tools and techniques.
• F2 Experience of working within complex/devolved structures in a Higher Education environment and an understanding of the issues and challenges that this presents.
• F3 Demonstrable experience of working within IT Service Management Frameworks and experience of working with IT and Academics within an HE environment.

Terms and Conditions

Salary will be Grade 7, £39,347 - £44,263 per annum. This post is full time (35 hours per week) and fixed term for up to 2 years in the first instance. As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity. The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.