At a Glance
- Tasks: Support the Print Team with daily printing and design tasks for the University.
- Company: Join the University of Glasgow, a leader in education and innovation.
- Benefits: Enjoy flexible working, generous leave, and a free gym membership.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be part of a creative team that values your ideas and contributions.
- Qualifications: Experience in customer service and a passion for print and design.
The predicted salary is between 24685 - 25249 € per year.
To support the operational elements of a market leading Print proposition for the University of Glasgow, operating within the wider Commercial Services directorate. This involves delivering the day-to-day printing requirements for all University and commercial stakeholders, ensuring requests are actioned efficiently and delivered to the specifications required. The role involves supporting the Print Team to achieve all elements of the Print Unit operating plan.
Main Duties and Responsibilities
- Use specialist digital print and wide format print hardware and software within the University Print Unit to provide print and design services to internal and external customers.
- Consistently support with the delivery of all print and finishing tasks designated by the Print Supervisor.
- Work in partnership with other key University Services, principally the Schools and Colleges, to develop and promote the Print Unit for both Undergraduate and Postgraduate students.
- Responsible for understanding and delivering the brand and visual identity of the University of Glasgow and reflect this through interactions with all Print stakeholders.
- Provide information to existing and prospective customers on the services provided by the Print Unit.
- Assist in the achievement of the Customer Satisfaction KPI as part of the Wider Print Team.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
- Essential: A1 Scottish Credit and Qualification Framework level 4 (National 4) or equivalent and some experience of working in a similar role.
- Desirable: B1 Knowledge of Photography such as image resolution and colour formatting. B2 Detailed knowledge of Microsoft Office packages, particularly Word, Excel, and PowerPoint.
Skills
- Essential: C1 Ability to manage a varied and demanding workload to achieve production deadlines and meet customer expectations.
- C2 Strong interpersonal skills and ability to build and maintain professional and effective working relationships with colleagues and external stakeholders.
- C3 Ability to work independently using own initiative to manage, organise and prioritise own workload.
- C4 Strong IT skills relevant to key tasks to be undertaken.
- C5 Excellent attention to detail.
- C6 Excellent problem-solving ability.
- C7 Confident and clear communicator via all channels of communication.
- Desirable: D1 Curious and creative thinker, suggesting viable new ideas, concepts, and approaches.
Experience
- Essential: E1 Proven experience of positively engaging with internal/external customer groups.
- E2 Experience of handling customer enquiries, customer feedback and working within a high intensity, fast paced environment.
- Desirable: F1 Previous demonstratable experience working within a print production environment.
- F2 Previous experience of working in a busy customer facing environment.
- F3 Experience of planning of work.
Terms and Conditions
Salary will be on the Grade 3, £24,685 - £25,249 per annum, pro-rated to the number of hours assigned to, and worked by, you. This post is open ended and part time for a minimum 8 hours per month.
As a valued member of our team, you can expect:
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension, benefits and discount packages.
- A flexible approach to working.
- A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University.
We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University. We are investing in our organisation, and we will invest in you too.
Print & Design Support Assistant in Glasgow employer: University of Glasgow
The University of Glasgow is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With generous leave entitlements, flexible working arrangements, and a commitment to equality and diversity, staff are encouraged to thrive both personally and professionally. Joining our Print & Design Support team means being part of a vibrant community where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Print & Design Support Assistant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your colleagues and other departments at the University of Glasgow. They might have insights or even know about openings that aren't advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with digital print and design, bring it up in conversations. Share examples of your work or ideas on how you can contribute to the Print Unit.
✨Tip Number 3
Be proactive! Don’t wait for job postings to come to you. Visit our website regularly and apply as soon as you see something that fits your skills and interests.
✨Tip Number 4
Prepare for those chats! Brush up on your communication skills and be ready to discuss how you can help meet customer satisfaction KPIs. Confidence is key!
We think you need these skills to ace Print & Design Support Assistant in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Print & Design Support Assistant role. We want to see how you can contribute to our team at the University of Glasgow!
Show Off Your Skills:Don’t hold back on showcasing your IT skills, especially with Microsoft Office and any print production experience. We love seeing candidates who can manage a varied workload and meet deadlines, so let us know how you’ve done this in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication, so make sure your application reflects that. Use straightforward language and avoid jargon where possible.
Apply Through Our Website:Remember to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University of Glasgow
✨Know Your Print Basics
Familiarise yourself with the types of print and design services offered by the University. Brush up on your knowledge of digital print and wide format print hardware and software, as this will show your enthusiasm and readiness to contribute from day one.
✨Showcase Your Interpersonal Skills
Since the role involves working closely with various stakeholders, be prepared to discuss how you've successfully built relationships in previous roles. Share specific examples that highlight your strong communication skills and ability to engage with both internal and external customers.
✨Demonstrate Problem-Solving Ability
Think of a time when you faced a challenge in a fast-paced environment. Be ready to explain how you approached the problem, what steps you took to resolve it, and the outcome. This will showcase your ability to think on your feet and manage a demanding workload.
✨Emphasise Attention to Detail
In the print industry, attention to detail is crucial. Prepare to discuss how you ensure quality in your work, whether it's through checking specifications or managing customer feedback. Highlight any relevant experiences where your meticulous nature made a difference.
