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- Tasks: Coordinate exams, provide top-notch support, and ensure a smooth experience for students.
- Company: Join the University of Glasgow, a vibrant community focused on inclusivity and growth.
- Benefits: Enjoy 41 days of leave, flexible working, and a free gym membership for new staff.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration or customer service, with strong communication and organisational skills.
- Other info: Be part of a diverse team committed to equality and continuous improvement.
The predicted salary is between 28031 - 31236 £ per year.
As an Exams Administrator you will work as part of a team to support the smooth and efficient running of University of Glasgow examinations. You will play an important part in co-ordinating exam activities, providing excellent customer service to students and staff, maintaining accurate records, and contributing to continuous process improvement. As a valued member of the team, your focus will be on ensuring positive student experiences and effective operations both on and off campus.
Main Duties and Responsibilities
- Support the planning, organisation, and co-ordination of examinations, including invigilation services, examination timetabling, and result processing to ensure a positive student experience.
- Act as the primary point of contact for examinations related enquiries, providing prompt and helpful responses to students and staff.
- Collaborate with both the Examinations Operation Manager and Timetable Manager to support the creation and administration of the exam timetable, as well as communication with relevant stakeholders.
- Support the co-ordination and supervision of invigilation services for examinations including recruitment, training, updating documents and scheduling of invigilators.
- Foster effective partnership working with other services and schools, enabling seamless collaboration to ensure effective delivery of exams and enhance the overall examination experience.
- Resolve any unforeseen issues or disruptions during examinations, implementing appropriate contingency measures to minimise disruptions and maintain the integrity of the examination process.
- Process exam results, ensuring accurate data input and effective liaison with schools and departments.
- Provide guidance and advice to students and staff on examination-related matters, including exam procedures, regulations, and support services available.
- Support the collection and analysis of user feedback regarding examination procedures, invigilation quality, and overall satisfaction, identifying areas for improvement.
- Play an active role as a team member, contributing to project and process reviews, and conducting analysis of user feedback to identify opportunities for continuous improvement and enhance the effectiveness of exam services and procedures.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
- Essential
- A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role; OR Scottish Credit and Qualification Framework level 7 (Advanced Higher, SVQ 3, HNC or equivalent), and experience of personal development in a similar role.
- Desirable
- B1 Knowledge of examination processes, policies, and regulations in an academic setting.
- B2 Knowledge of databases or student records systems.
Skills
- Essential
- C1 Proven ability to plan, organise and prioritise a large workload effectively to meet deadlines without supervision.
- C2 Strong interpersonal and communication skills with the ability demonstrate diplomacy and discretion.
- C3 Excellent IT skills: Outlook, Excel, Word, with the ability to use University management information systems.
- C4 Excellent customer service skills.
- C5 Ability to work collaboratively with other services and academic departments.
- C6 Initiative and judgement to resolve problems independently.
- C7 Ability to multitask and react to changing priorities.
- C8 Team working skills and a positive and enthusiastic approach.
- C9 Ability to manipulate and analyse data.
- C10 Attention to detail.
- Desirable
- D1 Experience with quality assurance/compliance processes.
- D2 Ability to produce data driven insights for service improvements.
Experience
- Essential
- E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
- E2 Experience of successful partnership working across a large and complex organisation.
- E3 Supervisory experience.
- E4 Data management and analysis. Experience of using Excel to manage large amounts of data, make calculations and produce reports.
- Desirable
- F1 Experience working in an area involving assessment/examinations or similar.
- F2 Experience in event co-ordination and delivery.
- F3 Project support experience.
Terms and Conditions
Salary will be Grade 5, £28,031 - £31,236 per annum. This post is full time and open ended. Closing date: 23:45 16th March 2026.
As a valued member of our team, you can expect:
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension, benefits and discount packages.
- A flexible approach to working.
- A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University.
We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University. We are investing in our organisation, and we will invest in you too.
Exams Administrator in Glasgow employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exams Administrator in Glasgow
✨Tip Number 1
Get to know the University of Glasgow inside out! Familiarise yourself with their exam processes and policies. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current employees or alumni who have worked in similar roles. They can provide insider tips and might even give you a heads-up about what the interviewers are looking for.
✨Tip Number 3
Practice your communication skills! As an Exams Administrator, you'll need to interact with students and staff regularly. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the University of Glasgow. Don’t miss out!
We think you need these skills to ace Exams Administrator in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Exams Administrator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role involves providing excellent customer service, share specific examples of how you've successfully handled inquiries or resolved issues in the past. We love seeing how you can make a positive impact!
Be Detail-Oriented: Attention to detail is key in this position. Double-check your application for any typos or errors, and ensure that all your information is accurate. This shows us that you take pride in your work!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at University of Glasgow
✨Know Your Exam Processes
Familiarise yourself with the examination processes, policies, and regulations specific to the University of Glasgow. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service skills. Think about times when you've provided support or resolved issues for students or colleagues, as this is crucial for the Exams Administrator role.
✨Demonstrate Teamwork and Collaboration
Be ready to discuss your experience working collaboratively with different departments. Share specific instances where you contributed to a team project or helped improve processes, as this aligns with the job's focus on partnership working.
✨Prepare for Data Management Questions
Since data management and analysis are key parts of the role, brush up on your Excel skills and be prepared to discuss how you've used data to drive improvements in previous positions. Highlight any relevant experience with databases or student records systems.