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- Tasks: Lead and improve processes for the University’s Academic Consultancy, ensuring service excellence.
- Company: Join a world-changing community at the University of Glasgow.
- Benefits: Competitive salary, flexible working, and relocation assistance available.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in financial processes and excellent communication skills required.
- Other info: Opportunity for professional development and career growth.
The predicted salary is between 27300 - 31500 £ per year.
The Academic Consultancy Service (ACS) is a fast-moving, reactive environment, with a range of concurrent complex activities. The Academic Consultancy Officer will lead on delivery and continuous improvement of the processes, procedures and systems underpinning the ACS to ensure service excellence, portfolio growth, and support strategic management of the University’s Academic Consultancy activities. The role holder will build and maintain strong and productive relationships with a diverse range of stakeholders including academics, other university services, senior management and external clients to ensure a professional, efficient and inclusive/accessible support function that drives the reputation and success of ACS internally and externally.
Main Duties and Responsibilities
- Leading high-level operational management of the University’s Academic Consultancy portfolio to proactively support delivery of the University’s strategic objectives for Academic Consultancy.
- Providing effective oversight and financial management of all consultancy budgets within the University portfolio.
- Building relationships and maintaining an effective network with relevant colleagues across the organisation.
- Leading the ACS portfolio management system and reporting tools.
- Producing and distributing regular operational reports and compiling and analysing large data sets into comprehensive evidence-based reports.
- Managing project administration such as consultancy project forms and supplier set up forms.
- Working with the broader ACS team to enhance the operational efficiency and effectiveness of consultancy processes.
- Assisting with business development initiatives and gathering feedback on service experience.
- Leading the organisation of reputationally important pan-university ACS events, workshops and training programmes.
- Engaging in reasonable professional development activities as appropriate.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
- Essential: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
- Desirable: Knowledge of higher education.
Skills
- Essential: Excellent customer service and communication skills, both written and verbal.
- Ability to work calmly under pressure to manage a high volume of work.
- Effective planning, organising and prioritising skills.
- Ability to work independently and proactively.
- Proven analytical skills to logically assess data.
- Drive, enthusiasm and a high degree of personal effectiveness and resilience.
- Proficient user of Excel, PowerPoint, Word, Outlook, Teams, Zoom, and similar online applications.
Experience
- Essential: Relevant work experience with above qualification.
- Experience of systems and analysing data with high degree of numerical accuracy.
- Demonstrable experience of customer service.
- Experience of business process improvement.
- Experience of dealing with accounts and running enquiries on finance systems.
- Experience of administering budgets.
Terms and Conditions
Salary will be Grade 6, £32,332 - £36,024 per annum. This post is full time (35 hours p/w) and open ended. Relocation assistance will be provided where appropriate. As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
Academic Consultancy Officer in Glasgow employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Academic Consultancy Officer in Glasgow
✨Tip Number 1
Networking is key! Get out there and connect with people in the academic consultancy field. Attend events, join relevant groups on social media, and don’t be shy to reach out to professionals for a chat. Building those relationships can open doors for you!
✨Tip Number 2
Prepare for interviews like a pro! Research the university’s consultancy activities and think about how your skills align with their goals. Practice common interview questions and have examples ready that showcase your experience in managing projects and budgets.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions or improve processes in past roles. Bring along any reports or presentations you've created to demonstrate your ability to analyse and present information effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the success of the Academic Consultancy Service.
We think you need these skills to ace Academic Consultancy Officer in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Academic Consultancy Officer. We want to see how you can contribute to our mission, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves interacting with a diverse range of stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in previous roles.
Highlight Your Analytical Abilities: The job requires strong analytical skills, so be sure to mention any experience you have with data analysis or financial management. We love seeing how you’ve used data to drive decisions or improve processes in your past roles!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at University of Glasgow
✨Know Your Stuff
Make sure you have a solid understanding of the Academic Consultancy Service and its objectives. Familiarise yourself with the key responsibilities of the role, especially around financial management and stakeholder engagement. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare to discuss your experience with data analysis and budget management. Be ready to provide specific examples of how you've improved processes or solved complex issues in previous roles. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for this position.
✨Build Rapport
Since the role involves building relationships with various stakeholders, practice your communication skills. Think about how you can convey authority and professionalism while still being approachable. A friendly yet confident demeanour can go a long way in making a positive impression.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the current challenges the ACS faces or how success is measured in this role. This shows that you're not only interested in the job but also keen on contributing to the team's success.
