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- Tasks: Join our team to assist in food preparation and customer service at student accommodation.
- Company: Be part of a vibrant community focused on delivering exceptional dining experiences.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Other info: Part-time role with varied shifts, ideal for students looking to balance work and study.
- Why this job: Perfect for those who love teamwork and want to enhance their customer service skills.
- Qualifications: No formal experience needed; just a passion for food and great communication skills.
The predicted salary is between 18422 - 18422 £ per year.
Job Purpose
To work flexibly as part of a customer focused team assisting in the preparation and service of food and drink at both Wolfson Hall and the Kelvin Conference Centre. To ensure that the service is carried out in an efficient and effective manner and the highest standards are maintained at all times.
Main Duties And Responsibilities
- Assist the Cook Supervisors in the preparation and delivery of all meals required, ensuring the highest standards are always maintained.
- Ensure that the required levels of cleanliness and hygiene are met, adhering to the current Health & Safety and Food Safety policies.
- Demonstrate a passion for customer service, striving to exceed the customers’ expectations.
- Assist in the receipt, storage and management of all provisions including the control of food and non-perishable items and assisting with stocktaking.
- Assist in maintaining accurate due diligence records in conjunction with the operational safety of the department.
- Liaise and communicate with customers and colleagues to ensure the smooth and efficient running of the department.
- Assist in delivering functions in Wolfson Hall, the Kelvin Conference Centre, and Garscube Campus, carrying out all associated tasks as directed by the Cook Supervisors.
- Under the supervision of the Cook Supervisors, manage allergens and dietary requirements when serving food to customers.
Knowledge/Qualifications
Essential:
- A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this post having acquired the necessary knowledge and skills in a similar role. Or minimum Scottish Credit and Qualification Framework Level 3 in English and Mathematics (Nat 3) or equivalent.
- A2 Good working knowledge of food handling and service.
Desirable:
- B1 Level 2 Food Hygiene Certificate.
- B2 Level 2 Allergen Training Certificate.
- B3 Working knowledge of extant Health & Safety and Food Safety regulations and policies.
- B4 Basic knowledge of Microsoft Office.
Skills
Essential:
- C1 Excellent communication and customer service skills.
- C2 Ability to use specialist equipment required to carry out basic duties.
- C3 Good numerical and literacy skills.
- C4 Ability to work under own initiative and also to agreed timescales as dictated by service requirements.
- C5 Basic food preparation skills.
Experience
Essential:
- E1 Learning gained through relevant training or work experience.
- E2 Experience of communicating with customers.
Desirable:
- F1 Experience of working in a similar catered environment.
- F2 Stock control experience.
- F3 Experience in manual handling.
Terms and Conditions
Salary will be Grade 2, £23,028 per annum pro rata, plus 6% shift allowance. This post is part-time (25 hours per week), and open ended. Flexibility is required as the role operates on a varied shift pattern: Mon 16.00 – 20.00; Thu & Fri 17.00 – 20.00; Sat & Sun 11.00 – 19.30.
Closing date: 2 July 2025
General Assistant (Student Accommodation) employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant (Student Accommodation)
✨Tip Number 1
Familiarise yourself with the specific food safety and hygiene regulations relevant to the role. This will not only help you in interviews but also demonstrate your commitment to maintaining high standards in food preparation and service.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This is crucial as the job requires a strong focus on exceeding customer expectations.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the work environment and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your experience with stock control and food management. Even if your experience is limited, showing a willingness to learn and adapt can set you apart from other candidates.
We think you need these skills to ace General Assistant (Student Accommodation)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as customer service, food handling, and communication that are essential for the General Assistant position.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles in catering or customer service, and include specific examples of how you've demonstrated excellent communication and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention your understanding of food safety regulations and any relevant certifications you hold, such as a Food Hygiene Certificate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is clear and concise, presenting yourself in the best possible light.
How to prepare for a job interview at University of Glasgow
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to meet customer needs, as this role heavily focuses on exceeding customer expectations.
✨Demonstrate Food Safety Knowledge
Familiarise yourself with food handling and safety regulations. Be prepared to discuss any relevant training or certifications you have, such as a Level 2 Food Hygiene Certificate, and how you apply these practices in a work environment.
✨Highlight Teamwork Skills
This position requires working closely with colleagues. Share instances where you successfully collaborated with a team, especially in a fast-paced environment, to ensure smooth operations and effective communication.
✨Prepare for Practical Questions
Expect questions that assess your ability to handle specific tasks related to food preparation and service. Think about scenarios where you had to manage allergens or dietary requirements, and be ready to explain how you would approach these situations.