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- Tasks: Support students with financial aid options and manage inquiries.
- Company: Join a welcoming university community focused on ambition and excellence.
- Benefits: Enjoy flexible working hours and professional development opportunities.
- Why this job: Make a real impact by helping students navigate financial support.
- Qualifications: Strong IT skills and experience in customer-focused roles are essential.
- Other info: Part-time position with a salary range of £25,138 - £29,605 pro rata.
The predicted salary is between 25138 - 29605 £ per year.
The post holder will support the Financial Aid Manager in delivering financial aid programs. The role involves supporting enquiry management, providing guidance on financial aid options, assessing applications for support, and administering financial aid processes. You will ensure smooth daily operations and maintain high customer service standards.
Main Duties and Responsibilities
- Provide guidance and support to students and stakeholders regarding financial aid options, eligibility, and application procedures.
- Act as the main contact for financial aid inquiries, ensuring excellent customer service.
- Assist with administrative tasks for financial aid programs, including processing and assessing applications to determine eligibility and awards, and processing awards via the university’s student records system.
- Collaborate with funders and sponsors such as the US Department of Education, Student Loans Company, and Student Awards Agency for Scotland.
- Follow funder/sponsor procedures, maintain records, process data, and generate reports.
- Work with university services and external funders to coordinate financial support for students effectively.
- Ensure compliance with policies and regulations related to financial aid from funders and the institution.
- Support reconciliation of financial aid accounts and monitor budgets, liaising with the Financial Aid Manager and Finance Office.
- Contribute to developing and maintaining financial support resources for students and staff; participate in open days and orientation events to provide financial aid information.
- Assist in continuous improvement initiatives by working with the team to enhance processes and the student/staff experience.
- Engage in professional development to stay updated on financial aid policies and practices.
- Perform other duties as appropriate for the role and grade.
Knowledge, Qualifications, Skills, and Experience
Knowledge/Qualifications
- Essential: Demonstrated competencies and relevant experience in a similar role; strong knowledge of Microsoft Word, Excel, and Outlook.
- Desirable: Knowledge of student financial aid schemes, government regulations, and financial systems.
Skills
- Essential: Excellent numeracy, IT, interpersonal, and communication skills; ability to develop specialist knowledge; excellent customer service; effective planning and prioritization; initiative; multitasking; attention to detail; teamwork; flexibility; positive attitude.
- Desirable: Proficiency in MyCampus.
Experience
- Essential: Experience in a busy, customer-focused environment; liaising with stakeholders.
- Desirable: Experience in financial administration or student support roles; use of financial systems like Agresso; experience with CRM or call management systems.
Terms and Conditions
Salary: Grade 5, £25,138 - £29,605 per annum pro rata. This is a part-time (17.5 hours/week), open-ended position. Join our inclusive community that values ambition, excellence, integrity, and curiosity. Benefits include a welcoming culture, flexible working, and development opportunities.
Financial Aid Administrator employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Aid Administrator
✨Tip Number 1
Familiarise yourself with the financial aid programs and regulations relevant to the role. Understanding the specific requirements and processes of funders like the US Department of Education will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in busy environments. Be prepared to share examples of how you've effectively managed inquiries and provided support, as this is a key aspect of the Financial Aid Administrator role.
✨Tip Number 3
Showcase your IT skills, particularly with Microsoft Excel and any financial systems you've used. Being able to demonstrate your proficiency in these tools can set you apart, especially when discussing data processing and reporting tasks.
✨Tip Number 4
Engage with current trends in financial aid and student support. Being knowledgeable about recent changes or initiatives in the sector can help you stand out as a candidate who is proactive and committed to continuous improvement.
We think you need these skills to ace Financial Aid Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Financial Aid Administrator position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in financial administration or customer service roles. Mention specific examples where you've successfully managed inquiries or supported stakeholders.
Showcase Your Skills: Clearly demonstrate your IT skills, particularly with Microsoft Word, Excel, and Outlook. If you have experience with financial systems or CRM tools, be sure to include that as well, as it will strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Discuss your commitment to providing excellent customer service and your ability to work collaboratively with various stakeholders.
How to prepare for a job interview at University of Glasgow
✨Know Your Financial Aid Basics
Familiarise yourself with the different financial aid options available, including grants, loans, and scholarships. Understanding these will help you answer questions confidently and demonstrate your knowledge of the field.
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with students and stakeholders, be prepared to discuss your previous customer service experiences. Highlight specific examples where you provided excellent support or resolved issues effectively.
✨Demonstrate Attention to Detail
In financial aid administration, accuracy is crucial. Be ready to share instances where your attention to detail made a difference in your work, especially in processing applications or managing records.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to financial aid inquiries or compliance issues. Practising responses to these scenarios can help you articulate your problem-solving skills during the interview.
