Facilities Duty Manager in Glasgow

Provide highly effective professional management and day-to-day leadership within and across the Facilities Services Zones (FSZ). Working with your team of Facilities Assistants and Facilities Cleaning Assistants covering 7 days to ensure seamless delivery of all facilities services. Energetically delivering a customer-focused approach and supporting the Facilities Manager to ensure day-to-day cost-effective delivery of high-quality services that maximises service quality efficiency and continuity to increase customer satisfaction and ensure our commitment to customers is met. Working collaboratively with the other Zone Duty Managers to proactively deliver operational objectives and standards. Developing your facilities team to work flexibly and consistently strive to provide quality services through embedding a continuous improvement culture to ensure value-for-money arrangements which are customer-focused, tailored to the needs of stakeholders.

Main Duties and Responsibilities:

• Lead the day-to-day adoption of a pride in place culture within Facilities Services by giving your best and proactively ensuring that buildings and services are maintained and developed responsively, working closely with building users within the zone.
• Overall management of attendance, performance and annual leave to ensure even distribution throughout the year; revising rotas to ensure a consistent service, to improve the overall customer experience of the facilities on offer at the University.
• Develop positive relationships with customers and staff by maintaining a high-profile presence in the zone motivating, supporting and directing the Facilities Team as the primary Facilities Supervisory interface within the designated area on a day-to-day basis with Facilities and Estates Technical Services colleagues, staff, customers and visitors.
• Manage the delivery of the range of Facilities services ensuring consistent high-quality provision.
• Manage, direct and support Facilities team members making regular visits to premises throughout area of responsibility.
• Ensure efficient and best use of all resources i.e., staff, non-pay equipment, supplies, consumables & materials.
• To be proactive within the zone team contributing to the continuous development of the service by using your skills in an innovative manner and enhancing the service provision.
• Act as key liaison when planning and organising events within the zone, through preparation and implementation of operational work plans for staff.
• Participate in recruitment, selection, interviewing and induction of new team members.
• Provide regular information, updates, and reports to the Facilities Manager.
• Ensure effective operational, CoSHH and fire risk management across the zone.
• Ensure the zone team are maximising recycling opportunities and that all compliance checks are in place and being delivered and recorded as per specifications.

Knowledge, Qualifications, Skills and Experience:

• Essential:
• A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role OR Scottish Credit and Qualification Framework level 7 (Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
• A2 Considerable working knowledge of University or Higher Education environment and culture.
• A3 Well-developed understanding of regulations and procedures including Health & Safety, Equal Opportunities and Diversity relative to the role/department and the implications of Non-compliance on other users.
• Desirable:
• B1 Good working knowledge of the University HR/Payroll System (Core) and use of backoffice.
• B2 Appreciation of key contacts and key roles/ departments within University structure.
• B3 Member of Institute of Workplace Facilities Management (IWFM).
• B4 Member of British Institute of Cleaning Science (BICS).
• B5 Knowledge and understanding of Manual Handling Regulations, CoSHH, Fire Regulations and Health & Safety awareness.
• B6 Driving Licence.
• B7 First Aid Certificate.

Skills:

• Essential:
• C1 Good leadership and communication skills.
• C2 Proven planning, organising and prioritising skills.
• C3 Proven interpersonal & communication skills.
• C4 Proven initiative and judgement to resolve problems independently and/or through a support team.
• C5 Ability to understand, appreciate and respond to operational and service requirements.
• C6 Flexible approach to work demands with an ability to act accordingly to improve service as well as operational delivery.
• C7 Proven customer service.
• C8 Ability to identify service priorities in an extremely busy environment and allocate staff resource appropriately.
• C9 Ability to work independently and as part of a team.
• C10 Effective IT skills using MS Outlook, Word, Excel, PowerPoint and websites.

Experience:

• Essential:
• E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role with qualifications above or demonstrable experience of personal development in a similar facilities or specialist role.
• E2 Proven Supervisory experience supervising a group/team of staff delivering front line services.
• E3 Experience of motivating staff and managing attendance and performance.
• E4 Customer service experience.
• Desirable:
• F1 Event management experience.
• F2 Experience in the operation of the University’s HR/Payroll system (Core) including Back Office.

Terms and Conditions:

Salary will be Grade 5, £26,038 - £30,505 per annum. This post is full time (35 hours p/w) and open ended. Shifts are Monday to Friday 10.00 – 18.00. Closing date: 5 February 2025 @ 23.15.