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- Tasks: Join our team to keep the university clean and welcoming for everyone.
- Company: Dynamic university environment focused on teamwork and customer service.
- Benefits: Competitive salary, flexible hours, and a chance to make a difference.
- Other info: Great opportunity for career growth and to meet new people.
- Why this job: Be part of a friendly team that values cleanliness and community spirit.
- Qualifications: No specific qualifications needed, just a positive attitude and willingness to learn.
The predicted salary is between 24546 - 24546 £ per year.
Job Purpose
Work flexibly as part of the Zone Facilities Services Team to provide team cleaning services thereby ensuring that facilities are maintained in a clean and hygienic condition. As a member of the zone team personally deliver a responsive, customer focused cleaning and facilities service demonstrating teamwork, high levels of productivity and quality of service.
Main Duties and Responsibilities
- Customer Service
- Deliver friendly, customer-focused proactive cleaning support.
- Welcome and respond to enquiries from staff, students and visitors and act in a positive and helpful manner to resolve problems.
- Promote a positive image of the University at all times by personally living the values, maintaining a professional appearance, wearing protective clothing/work wear as issued.
- Operational
- Provide planned and reactive cleaning services to University defined service level standards to ensure a common standard is maintained within the zone.
- Clean all accessible surfaces comprising furniture, fixtures and fittings, various floor types, carpets, sanitary ware, wall tiles within toilet, shower areas and some kitchen areas.
- Empty waste and recycling receptacles in line with building specification and actual usage, transferring waste to designated disposal points.
- Collect and deliver clean and dirty laundry between place of work and the in-house laundry.
- Support internal and external emergency cleaning, ensuring that body fluid and other emergency spillages and graffiti removal is dealt with in accordance with agreed procedures.
- Help to ensure buildings and surroundings within the zone are kept safe in bad weather by supporting the gritting and snow clearing of building entrances (when required).
- Use all equipment and materials in an economical way, minimising waste where possible.
- Restock consumables and report any faults or difficulties with equipment or materials to the Duty Manager.
- Proactively report faults/maintenance problems to the Estates helpdesk in line with operational requirements and processes, taking due consideration of anyone in the vicinity.
- Support and assist facilities colleagues on an occasional basis with the resetting of rooms for lectures and events, using supportive marshalling techniques with pedestrian flow for students and visitors.
- Ad hoc porterage duties may include the realignment of furniture, equipment, supplies and mail delivery.
- Deliver all activity in cooperation with Facilities teams and other colleagues operating within zone buildings to ensure seamless and consistent service levels and an excellent customer experience for students, staff and visitors.
Facilities Cleaning Assistant employer: University of Glasgow
Contact Detail:
University of Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Cleaning Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the university's values and how they operate. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience, as these are key for the Facilities Cleaning Assistant role.
✨Tip Number 3
Dress the part! Make sure you present yourself professionally, even if the job is hands-on. Wearing smart attire shows that you take the opportunity seriously and respect the workplace environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Cleaning Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can deliver friendly and proactive support, just like the role requires!
Be Specific About Your Cleaning Experience: Mention any previous cleaning roles or relevant tasks you've done. We’re looking for details on how you’ve maintained cleanliness and hygiene in past jobs, so don’t hold back!
Demonstrate Teamwork: This role is all about working as part of a team. Share examples of how you’ve collaborated with others in previous positions. We love to see candidates who value teamwork as much as we do!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at University of Glasgow
✨Know Your Role
Make sure you understand the key responsibilities of a Facilities Cleaning Assistant. Familiarise yourself with the job description and think about how your previous experiences align with the tasks mentioned, like customer service and maintaining cleanliness.
✨Showcase Your Customer Service Skills
Since this role involves interacting with staff, students, and visitors, be prepared to discuss examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond to help someone.
✨Demonstrate Teamwork
This position requires working as part of a team, so be ready to share examples of how you've collaborated with others in previous jobs. Highlight any experiences where you contributed to a positive team environment or helped achieve a common goal.
✨Be Prepared for Practical Questions
You might be asked about how you would handle specific cleaning scenarios or emergencies. Brush up on best practices for cleaning and safety protocols, and think through how you would respond to challenges like spills or maintenance issues.