At a Glance
- Tasks: Support financial operations by collecting debts and processing transactions.
- Company: Join a dynamic university team dedicated to financial excellence.
- Benefits: Enjoy a competitive salary, professional development, and a collaborative work environment.
- Other info: Full-time role with opportunities for growth and continuous improvement.
- Why this job: Make a real impact while developing your financial skills in a supportive culture.
- Qualifications: No specific degree required; experience in finance or customer service is a plus.
The predicted salary is between 19881 - 26338 € per year.
Job details
Posted 26 June 2025 | Salary Grade 4: £24,685 - £26,707 per annum | End date 09 November 2025 | Location: Glasgow | Job Type: Management Professional & Administrative | Reference: 177052 | Expiry 09 November 2025 at 23:45
Job Description
NB: This is a readadvertisement. Previous applicants need not apply.
Job Purpose
Provide comprehensive financial administrative support across the finance operational services to University colleagues, students, sponsors and customer. Responsible for the collection of monies from students, sponsors and customers, through consistently monitoring of debtor balances, ensuring continuous reduction in debt.
Main Duties and Responsibilities
- Collect monies owed by students, sponsors and customers through telephone calls, email and in person meetings, as required and in line with policies and processes, delivering within team KPI’s.
- Process financial transactions accurately ensuring adherence to financial requirements and controls and delivering within team KPIs and SLAs.
- Analyse overdue debt through investigation, allocation of debt reason codes and maintenance of appropriate commentary to support effective reporting and escalation.
- Identify and monitor any disputed debtors through effective liaison with both internal and external customers, resolving in a timely manner and within team KPIs.
- Work collaboratively across all Finance Operations teams to aide delivery of service excellence to all customers, both internal and external.
- Support the delivery of a strong financial control environment across the team, including adherence to financial guidelines, policies and procedures.
- Provide clear advice and guidance to others in accordance with standard financial processes and financial guidelines.
- Monitor, allocate and resolve general day-to-day enquires in a timely manner to ensure delivery of Service Excellence and in line with SLAs, escalating as appropriate.
- Maintain and ensure integrity of data aligned to University, College, School and Financial systems and regulations.
- Assist with the testing and implementation of systems and procedures to ensure the continuous improvement of the process and service delivery.
- Contribute and support continuous improvement, as appropriate.
- Undertake any other reasonable duties as required by line manager or Finance Operations Leadership.
- Engage in reasonable professional development activities as appropriate.
- Contribute to a culture of service excellence and control to delivery against key performance indicators, service level agreements and finance strategies.
Knowledge/Qualifications
- A1: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. OR Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role.
- A2: Knowledge and awareness of financial sanctions, anti-money laundering guidelines, fraud prevention measures, for example know your payer / supplier / customer checks.
- A3: Knowledge of GDPR and information privacy regulations.
- C1: Good interpersonal and communication skills, both written and verbal.
- C2: Initiative and judgement to resolve routine problems independently.
- C3: Good analytical and problem-solving skills.
- C4: Excellent attention to detail and ability to work with high degree of numerical and data accuracy.
- C5: Good IT skills, including Microsoft packages and relevant financial systems.
- C6: Ability to work effectively both independently and as part of a team.
- C7: Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements in a timely manner.
- C8: Strong customer service skills.
- C9: High volume/value credit control experience.
- E1: Experience of maintaining financial and non-financial data.
- E2: Experience working within a financial environment.
Terms and Conditions
Salary will be on Grade 4, £24,685 - £26,707 per annum.
This post is full time (35 hours per week) and open-ended (permanent).
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension, benefits and discount packages.
- A flexible approach to working.
- A commitment to support your health and wellbeing.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community here.
We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.jobs.gla.ac.uk/benefits-salary-and-flexible-working for more information.
Closing Date: 9 November 2025
Credit Control Assistant in Glasgow employer: University of Glasgow
As a Credit Control Assistant at our esteemed University, you will be part of a vibrant and supportive work culture that prioritises employee growth and development. We offer competitive salaries, comprehensive training, and opportunities for professional advancement, all while contributing to a meaningful mission of supporting students and the academic community. Join us in a location that fosters collaboration and innovation, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Assistant in Glasgow
✨Tip Number 1
Familiarise yourself with financial regulations and guidelines, especially those related to debt collection and GDPR. This knowledge will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Practice your communication skills, particularly in handling difficult conversations. As a Credit Control Assistant, you'll need to effectively communicate with students and sponsors about outstanding debts, so being confident and clear is key.
✨Tip Number 3
Get comfortable with financial software and tools that are commonly used in credit control. Being proficient in these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the finance sector, especially those who work in credit control. They can provide insights into the role and may even refer you to opportunities, including the one we have at StudySmarter.
We think you need these skills to ace Credit Control Assistant in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in financial administration and credit control. Use specific examples that demonstrate your skills in collecting debts, processing transactions, and maintaining data integrity.
Craft a Strong Cover Letter:Write a cover letter that clearly outlines your motivation for applying to the Credit Control Assistant position. Mention how your skills align with the job responsibilities, such as your ability to analyse overdue debt and resolve disputes effectively.
Highlight Relevant Skills:In your application, emphasise your analytical skills, attention to detail, and customer service abilities. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a finance role.
How to prepare for a job interview at University of Glasgow
✨Know Your Financial Basics
Brush up on your knowledge of financial processes and controls. Be prepared to discuss how you would handle collecting debts and processing transactions accurately, as these are key responsibilities for the role.
✨Demonstrate Your Communication Skills
Since the role involves liaising with students, sponsors, and customers, showcase your interpersonal skills. Prepare examples of how you've effectively communicated in previous roles, especially in resolving disputes or providing guidance.
✨Showcase Your Analytical Abilities
Be ready to discuss how you approach analysing overdue debts and maintaining accurate records. Highlight any experience you have with data analysis and problem-solving, as these skills are essential for this position.
✨Emphasise Team Collaboration
This role requires working closely with various finance teams. Share examples of how you've successfully collaborated in a team environment, focusing on your ability to adapt and contribute to service excellence.
