At a Glance
- Tasks: Lead a dynamic IT service desk team and ensure top-notch support for clients.
- Company: University of Fort Hare, committed to excellence in IT support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a vibrant community focused on innovation and growth.
- Why this job: Make a real difference by enhancing IT support and client satisfaction.
- Qualifications: 10+ years in IT Service Desk, ITIL Foundation, and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
University of Fort Hare seeks an experienced Service Desk Manager / Team Leader to direct a busy IT service desk, oversee a team of support professionals, and ensure SLA compliance while maintaining strong client relationships.
The role also involves incident and problem management, coaching, and performance reporting to stakeholders.
The ideal candidate will bring 10+ years within an IT Service Desk, ITIL Foundation, and proven leadership capabilities in a client-facing environment.
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Service Desk Leader: SLA-Driven IT Support Excellence employer: University of Fort Hare
Join a dynamic and growing IT company in Sunninghill, where your passion for sales and relationship-building will be truly valued. With a vibrant work culture that encourages ambition and results-driven performance, you'll have access to ongoing employee growth opportunities and the chance to make a significant impact in the IT industry. Enjoy a competitive salary and the satisfaction of exceeding targets while working in a supportive environment that celebrates success.
