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- Tasks: Lead a diverse L&D team and drive innovation in learning and development.
- Company: Global professional services firm with a cutting-edge Technology & Innovation Centre.
- Benefits: Competitive salary, career growth, and the chance to shape L&D excellence.
- Why this job: Make a real impact on learning strategies and collaborate with senior stakeholders.
- Qualifications: 5-8 years in L&D leadership and strong stakeholder relationship skills.
- Other info: Dynamic role with opportunities for global engagement and transformation initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading global professional services firm, is seeking an experienced Senior Manager to lead their Business Service Learning & Development Practice for a major UK territory. This is a strategic leadership position within a cutting‑edge Technology & Innovation Centre, responsible for driving L&D excellence across multiple service lines. You will manage senior stakeholder engagements, lead a diverse team of L&D professionals, and ensure operational excellence in learning and development delivery. The role requires alignment of working hours with UK business hours.
Key Responsibilities
- Business Leadership
- Manage daily operational service delivery of a diverse L&D team
- Act as trusted advisor to senior stakeholders
- Champion innovation and challenge the status quo
- Drive a culture of collaboration, inclusion, and openness
- Support L&D practice growth through new services and headcount expansion
- Active member of senior management committee
- Operational Excellence
- Manage offshore day‑to‑day operations including recruitment, allocations, and development
- Ensure adherence to Service Level Agreements aligned to territory expectations
- Deliver monthly L&D reporting for board and executive committees
- Ensure compliance with territory requirements and operational standards
- Workforce Management
- Track utilization rates to ensure efficiency and balanced workloads
- Establish quality measurement frameworks and SOPs
- Define and track KPIs to measure impact and continuous improvement
- Build scalable systems positioning the centre as a global L&D delivery benchmark
- People & Performance Management
- Coach and mentor the L&D team
- Handle performance reviews and employee relations
- Provide pastoral care and conflict resolution
- Drive team engagement through regular meetings and check‑ins
- Lead teams through organizational and technological change
- Stakeholder Engagement
- Communicate effectively with varied stakeholders and territory leaders
- Drive collaborative outcomes and effective team integration
- Act as escalation point for all service function matters
- Governance & Risk Management
- Ensure compliance with policies, legal requirements, and regulatory standards
- Proactively identify and mitigate risks in delivery, resourcing, or employee relations
Essential Requirements
- Relevant Bachelor's degree (NQF Level 6 or 7) in Human Resources, Education, Business Administration, Organisational Development, or equivalent
- 5‑8 years' experience leading multi‑disciplinary Learning and Development teams in a global delivery environment
- Proven track record in cultivating stakeholder relationships globally
- Experience in designing, developing, and implementing L&D programs and strategies
- Strong understanding of modern L&D technologies and platforms
- Several years in a leadership or senior management position overseeing diverse teams
- Experience in leading organizational change and transformation initiatives
- Proven ability to work with and advise senior stakeholders, clients, and executives
Advantageous
- Diploma or Master's degree (NQF Level 8) in Leadership or Business Management (MBA)
- Professional services or consulting industry experience
- Experience with offshore or outsourced operations
- Global and cross‑cultural team management experience
Please note that only shortlisted candidates will be contacted.
Key Responsibilities: in London employer: University of Fort Hare
Contact Detail:
University of Fort Hare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Responsibilities: in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in L&D. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, managed stakeholder relationships, and driven innovation in previous roles. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and land that dream job. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Key Responsibilities: in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in leading L&D teams and managing stakeholder relationships, as these are key for us at StudySmarter. Use specific examples that showcase your achievements in similar roles.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this Senior Manager position. Share your passion for learning and development, and how you can drive innovation within our team. Keep it engaging and personal!
Showcase Your Leadership Skills: We want to see your leadership style! In your application, mention how you've successfully led diverse teams and managed change. Use metrics where possible to demonstrate your impact on team performance and engagement.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at University of Fort Hare
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies in Learning & Development. Brush up on your knowledge about operational excellence and stakeholder engagement, as these are key areas for the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading diverse teams and managing change. Be ready to discuss how you've driven collaboration and innovation in previous roles, as this will resonate with the interviewers.
✨Engage with Stakeholders
Think about how you can demonstrate your ability to build relationships with senior stakeholders. Prepare to share specific instances where you’ve acted as a trusted advisor and how you’ve navigated complex situations.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company’s L&D strategies and future goals. This not only demonstrates your enthusiasm but also gives you a chance to assess if the company aligns with your values and career aspirations.
