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For Companies At a Glance
- Tasks: Support prospective students with enquiries and organise recruitment events.
- Company: Join the University of Exeter, a leading institution in beautiful Cornwall.
- Benefits: Enjoy hybrid working, 39 days leave, discounts, and on-campus gyms.
- Why this job: Be part of a dynamic team making a real impact on student recruitment.
- Qualifications: Proactive, customer-focused individuals with strong communication and organisational skills are ideal.
- Other info: Training provided for CRM systems; perfect for those passionate about education.
The predicted salary is between 28800 - 43200 £ per year.
This role offers the opportunity for hybrid working – some time on campus and some from home. We have one full-time post available immediately, on a permanent basis, based at our Penryn Campus in Cornwall.
Summary of the role
Based within the Student Recruitment Operations team at the University of Exeter, this role focuses on providing nurturing customer experiences, providing information, advice and guidance, across a range of enquiry channels for prospective students and stakeholders. Working within a team of colleagues in similar roles, you will become a specialist in an aligned faculty area, with the ability to hold knowledge, and support across all faculties, supporting prospective students and University colleagues on a daily basis.
You will be joining our team as we continue to build an excellent, customer focused, enquiries service at the University for prospective students. You will be responding to enquiries from a varied and multinational customer base daily across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics.
In addition to enquiries, this role will help support the Student Recruitment Operations Team organise and run a range of student recruitment activity – both in person and virtual – throughout the academic year. Supporting the University's undergraduate and postgraduate recruitment ambitions, this work will include activity like online sessions, large scale on-campus Open Days and Offer Holder Days, as well as applicant interviews.
Within the role you will build relationships across the Student Recruitment Operations team and more widely within the EEG division, as well as key academic and stakeholder contacts to support the smooth running of student recruitment activity across all levels of study.
About you
We are looking for a proactive individual with a natural instinct for excellent customer service and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity. Ideally you will have experience of handling enquiries across a variety of channels and experience in working in a customer focused environment dealing with a wide range of stakeholders.
An ideal candidate would be an effective communicator with demonstrable organisational and planning skills and some experience in working on events. Your attention to detail and ability to provide clear and accurate information is key. Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area.
Within your application to the role, you are welcome to use examples or refer to skills or attributes that you have developed in the workplace, or within your personal life, such as through volunteering or other personal commitments like activities or clubs.
Student Recruitment Operations Team
Our team delivers student recruitment activity for the university across all cohorts, markets, and programmes of study to support the university's recruitment strategy and aims. Working across all our campuses, the team is responsible for supporting the student experience at key touchpoints in their recruitment journey, whether that is through creation and delivery of over 200 in-person and virtual events or managing thousands of individual enquiries and requests for information and advice. The team works in a matrix approach, with thematic groups focusing on specific areas of recruitment, ranging from digital activity to events and enquiries.
We have staff situated across our three campuses in Devon and Cornwall and work collaboratively across the university to provide prospective students with the advice, guidance and support they need when choosing a university.
We offer some fantastic benefits including:
- 39 days leave per year
- options for flexible working
- numerous discounts at leading retailers
- onsite gyms on all of our campuses and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment.
Further information
Please contact Laura Swainson via l.swainson@exeter.ac.uk
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK.
Student Recruitment Operations Coordinator employer: University of Exeter
Contact Detail:
University of Exeter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Recruitment Operations Coordinator
✨Tip Number 1
Familiarise yourself with the University of Exeter's values and mission. Understanding their commitment to customer service and student experience will help you align your responses during interviews and discussions, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees in similar roles. Reach out on platforms like LinkedIn to gain insights about the Student Recruitment Operations team and the specific challenges they face, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to discuss your experience with customer service and event coordination. Think of specific examples where you've successfully managed enquiries or organised events, as these are key aspects of the role and will demonstrate your relevant skills effectively.
✨Tip Number 4
Stay updated on the latest trends in student recruitment and higher education. Being knowledgeable about current practices and challenges in the sector will not only impress your interviewers but also show your genuine interest in contributing to their recruitment strategy.
We think you need these skills to ace Student Recruitment Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Student Recruitment Operations Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Showcase Customer Service Skills: Since this role focuses on providing excellent customer experiences, include examples from your past experiences that demonstrate your ability to handle enquiries and provide support in a customer-focused environment.
Highlight Organisational Skills: Emphasise your organisational and planning skills in your application. Mention any relevant experience you have in managing events or coordinating activities, as this is a key aspect of the role.
Use Clear and Concise Language: When writing your application, use clear and concise language. Make sure to proofread for any grammatical errors and ensure that your points are easy to understand, reflecting your attention to detail.
How to prepare for a job interview at University of Exeter
✨Showcase Your Customer Service Skills
Since the role focuses on providing excellent customer experiences, be prepared to share specific examples of how you've handled enquiries or provided support in previous roles. Highlight your ability to communicate effectively and nurture relationships.
✨Familiarise Yourself with Microsoft Dynamics
While training will be provided, having a basic understanding of CRM systems like Microsoft Dynamics can set you apart. Mention any relevant experience you have with similar software during the interview.
✨Demonstrate Organisational Skills
The role involves planning and organising various recruitment activities. Be ready to discuss how you manage multiple tasks and events, perhaps by sharing a time when you successfully coordinated an event or project.
✨Research the University and Its Programmes
Understanding the University of Exeter's offerings and its student recruitment strategy will show your genuine interest in the role. Prepare questions about their programmes and recruitment activities to demonstrate your enthusiasm.
