At a Glance
- Tasks: Join a dynamic team providing top-notch IT support at Exeter campuses.
- Company: Be part of the University of Exeter, a leading research-intensive institution.
- Benefits: Enjoy 39 days leave, flexible working, and discounts at top retailers.
- Other info: Fixed-term role from September to December 2025 with potential for flexible working.
- Why this job: Make a real impact in a vibrant, inclusive environment while developing your IT skills.
- Qualifications: Good IT support skills and a positive attitude are essential; no driving license required.
The predicted salary is between 30000 - 42000 £ per year.
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We are currently recruiting for one fixed-term position to start on 22/09/2025 and end on 24/12/2025.
IT Services is a key enabler for the university\'s vision, supporting education, research, and professional services through innovative digital solutions. Our strategy aims to leverage technological opportunities to help the university thrive in an increasingly digital environment.
What makes IT Services unique is its strong leadership, active collaboration, forward-thinking approach, and ability to deliver at pace. We expect our staff to be responsible, innovative, and creative in delivering IT and digital services, adapting quickly to change and taking initiative to make a positive impact on students, staff, and academics.
The role
The successful candidate will be part of a customer-focused team providing excellent IT support at the university’s Exeter campuses. Reporting to a Desktop Support Team Leader, you will support IT services, work closely with team members, and assist colleagues across the university.
The role involves a 36.5-hour week over five days, with shifts covering 0800-1800. Additional hours and weekend support may be required for bookings and events. The role is adaptable to future flexible working patterns to meet university demands.
Ideal candidates will have good IT support skills, a willingness to learn, and a positive attitude. Strong communication and interpersonal skills, along with a flexible, self-motivated, and proactive approach, are essential. A full UK driving license is not required but should be mentioned if not held.
Please read the Job Description and Person Specification for full details of this role.
About the University of Exeter
We are a member of the Russell Group of research-intensive universities, ranked in the top 200 worldwide (Times Higher Education and QS rankings 2024). We combine excellent teaching with world-class research, holding a Gold rating in the Teaching Excellence Framework 2023, and achieving high scores for Student Experience and Outcomes.
Our research impact has grown significantly, with many influential researchers addressing global challenges. Over 99% of our research is of international quality, with 47% classified as \'world-leading\' (2021 REF). We actively engage with industry and community partners to enhance research and employability, exemplified by initiatives like Green Futures and transforming education for a changing world. Located in Exeter, a UNESCO Creative City, we benefit from a vibrant, innovative environment.
Our Equality, Diversity and Inclusion Commitment
We provide reasonable adjustments for interviews and workplaces. We welcome applications from underrepresented groups to promote diversity. Our community includes over 30,000 students and 7,000 staff from 150 countries, fostering an inclusive culture where all voices are valued. We support equality through frameworks like Athena SWAN, Race Equality Charter, Stonewall Diversity Champions, and Disability Confident. We are proud signatories of the Armed Forces Covenant and encourage applications from service personnel.
Our benefits include:
- 39 days of leave per year
- Flexible working options
- Discounts at leading retailers
- Onsite gyms and cycle-to-work schemes
- Generous maternity, adoption, shared parental, paternity leave policies
- Beautiful campuses in Exeter and Cornwall, South West England
IT Support Technician (Level 3) in Exeter employer: University of Exeter
The University of Exeter is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within its IT Services team. With a commitment to employee growth, flexible working options, and a vibrant campus culture in the UNESCO Creative City of Exeter, staff enjoy generous benefits including 39 days of leave, discounts at leading retailers, and access to onsite gyms. Join us to make a meaningful impact in a supportive and inclusive community dedicated to excellence in education and research.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (Level 3) in Exeter
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at University of Exeter that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Technician (Level 3) in Exeter
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at University of Exeter, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at University of Exeter can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at University of Exeter will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at University of Exeter
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at University of Exeter. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at University of Exeter.
