At a Glance
- Tasks: Support prospective students with enquiries and provide excellent customer service across various channels.
- Company: Join the University of Exeter's dynamic online recruitment team.
- Benefits: Hybrid working, competitive salary, and professional development opportunities.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Be part of building a first-class online recruitment service and make a real impact.
- Qualifications: Proactive attitude, strong communication skills, and customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
This role offers the opportunity for hybrid working – some time on campus and some from home. The starting salary will be from £30,628 on Grade D, depending on qualifications and experience. This full-time post is available immediately, on a permanent basis, based at either our Streatham/Penryn Campus in Exeter/Cornwall.
Sitting within the online-specific Student Recruitment team at the University of Exeter, this role focuses on providing nurturing customer experiences across a range of enquiry channels for prospective students and stakeholders. You will be providing information, advice, and guidance to prospective students across a range of formats and channels.
Working within a team of colleagues in similar roles, you will become a specialist on the online portfolio here at the institution, with the ability to support prospective students and University colleagues in providing information and advice. You will be responding to enquiries from a varied and multinational customer base daily across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics.
You will particularly be supporting the Student Recruitment Officer for Online Programmes, focusing on triaging potential leads, responding to enquiries, and supporting the conversion of leads through the pipeline to enrol on online programmes.
We are looking for a proactive individual with a natural instinct for excellent customer service/sales and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity. Ideally, you will have experience of handling enquiries across a variety of channels and experience in working in a customer-focused/sales environment dealing with a wide range of stakeholders.
An ideal candidate would be an effective communicator with demonstrable organisational and planning skills. Your attention to detail and ability to provide clear and accurate information is key. Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area.
For further information, please contact Keiran McDonald at K.McDonald@exeter.ac.uk.
Student Recruitment Operations Coordinator (Online Programmes) in Exeter employer: University of Exeter
The University of Exeter is an exceptional employer, offering a dynamic work environment that fosters professional growth and development. With the flexibility of hybrid working arrangements and a commitment to nurturing customer experiences, employees are supported in their roles while contributing to a first-class online recruitment service. The collaborative culture and focus on employee well-being make it an attractive place for those seeking meaningful and rewarding employment in the education sector.
