IT Helpdesk Senior Analyst in Exeter

• 5 GCSEs or experience in a similar role.
• Educational attainment at AS/A Level or International Baccalaureate® (IB), or demonstrable equivalent experience
• Equivalent vocational qualifications.
• ITIL Foundation.
• Industry standard IT related certification or professional qualification including: • ITIL ® Foundation

• Knowledge of service management framework and principles
• Ability to prepare detailed reports, and complex technical specifications and systems documentation, and help others understand the content
• Taking into account the level of knowledge of the recipient.
• Ability to build and develop relationships with peers and stakeholders to ensure effective exchange of information to support day-to-day work using existing practices.
• Ability to complete tasks to a given plan and prioritise and organise own work to achieve agreed objectives.
• Good methodical and analytical (qualitative and quantitative) and problem-solving skills

As a Global Business Service, ‘PS Connect’ (a Division of the University of Exeter) is a critical enabler of our Strategy 2030.

We bring together services from across HR, Finance, Strategic Procurement, Post Award Research, Travel and Business Operations and have expertise to support the division in areas such as Service Experience (which includes our Helpdesks and Reception services) and Service Improvement and Development.

Recognised as a trusted enabler across the University, we are transforming professional services to be more user-focused, innovative, and efficient. We are maximising digital solutions, data, and user experience expertise to improve service delivery and customer outcomes.

This is strengthened by a strong commitment to the Voice of the Customer, enabling continuous improvement and co-created ways of working that drive strong engagement and satisfaction.

We continually invest in our people to build a skilled, empowered, and high-performing workforce that underpins everything we achieve.

PS Connect is increasingly recognised by senior leaders as an innovative disruptor and is shaping its future as a Global Business Service.

This is an exciting time to join PS Connect as we continue to transform Professional Services across the University of Exeter.

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

If you're considering applying and need support to do so, please get in touch with us at [email protected]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.