CRM Product Owner

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Salary: The starting salary will be from £42,882 on Grade F, depending on qualifications and experience.

Contractual hours: 36.5

Package: Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable).

This role offers the opportunity for hybrid working – some time on campus and some from home.

This full-time post is available immediately on a permanent basis.

Job details

The University of Exeter has opened a number of new and exciting opportunities in its IT and Digital function. The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. This digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research and partnerships and to meet the needs of our community.

Exeter IT & Digital is central to all of this and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

• Actively inclusive organisation ensuring equality and fairness for all
• Multiple wellbeing and health initiatives for staff
• Inspiring research that really makes a difference to the world

Summary of the role/position:

As Our CRM Product Owner you’ll be accountable for the enhancement of Business Technology applications, and products, including defining a compelling vision and leveraging the functionality to deliver benefits and help the business achieve its goal for the CRM products within your remit. You will balance requirements with the technical strategy and delivery capacity. You will be happy to take the lead in ensuring the CRM development and configuration is prioritised on the roadmap and you will excel at providing evidence-based value to customers and end users.

You will work collaboratively to inform, guide thinking, and develop clear plans on Agile projects to ensure requirements for improvement are translated into appropriate plans with time and costs and prioritise development activities.

We are looking for:

• Proven experience as a CRM Product Owner or CRM Product Developer.
• Strong analytical and problem-solving skills with a keen understanding of customer needs.
• Experience documenting and prioritising requirements.
• Excellent communication and collaboration skills to work effectively across teams.
• Agile mindset, with the ability to adapt to a fast-paced environment.

Application Note: We will be reviewing applications as they come in, so please don’t hesitate in applying, as we reserve the right to close this vacancy early if we receive sufficient applications.

Organisational Context

The University of Exeter is a Russell Group university that combines world-class research with very high levels of student satisfaction. Our vision is to become one of the most successful universities in the world, one that makes the exceptional happen by challenging traditional thinking and defying conventional boundaries.

IT Services

IT Services is a key enabler for this vision and is key to delivering the University’s Values and its world class reputation. The IT and Digital strategies will support the growing ambitions for education, research and professional services, and exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment. What makes IT Services different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility, and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.

Business Technology Services

Business Technology Services (BTS) bridges the gap between the business and IT on matters relating to the provision and automation of business services. We focus on ensuring that these services and products are effectively aligned with the business needs and Strategy 2030.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

The University of Exeter combines world-class research and education with high student satisfaction at our campuses in Exeter and Cornwall. We are a member of the Russell Group, which comprise the UK’s leading research-intensive universities.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

The University of Exeter is a learning community of the most talented and creative minds, committed to supporting ambitious and inquisitive learners to become global citizens and agents of change. We deliver education and a student experience of the highest international quality, and we support all of our students to realise their potential.

Our Equality, Diversity and Inclusion Commitment

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

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