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- Tasks: Assist new students with registration and provide a welcoming experience.
- Company: Join the University of Essex, a diverse and inclusive institution.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Why this job: Make a real impact on students' journeys and be part of a vibrant community.
- Qualifications: Customer service experience and attention to detail are essential.
- Other info: Flexible working across multiple campuses during the registration period.
The predicted salary is between 24000 - 36000 £ per year.
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Registration Assistant, Student Life, Academic Section, Colchester
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Client:
University of Essex
Location:
Colchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
375776b46d07
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Do you have experience of working in a fast paced, customer service focused environment?Do you pride yourself on working with accuracy and attention to detail?Do you want to help to provide the best possible registration and welcome experience to our new students?
We are looking for Registration Assistants to support with registering new students and helping them to start their journey with us as a student at Essex.
As a Registration Assistant working within the Student Experience Team, you will play a vital role in the University’s delivery of registration for the Autumn Term 2025 (September and October).
On a day-to-day basis, you will be responsible for supporting our students through the online and in-person steps within our registration process; including checking their submissions of ID and Immigration documents via our Right to Study Check portal; inputting key information onto their Student Record; assisting with email enquiries ahead of their arrival; and finally, welcoming them into our in-person event spaces to complete final registration checks, before issuing their Student Registration Card.
We’re looking for individuals with significant and recent experience of customer service, who can exercise their skillset to provide an exceptional, welcoming registration experience to our new students. You will deliver timely and knowledgeable guidance and support, as well as provide a friendly, welcoming and inclusive service to students that makes them feel part of our campus communities at Colchester, Loughton and Southend.
You will play an integral role in both our online and in-person Registration Hubs, working methodically and efficiently to check the information provided by our students as part of our registration processes. As a result, the ability to work consistently with care and attention to detail is essential.
You should be capable of operating IT systems, such as Microsoft Office, as well as have the ability to learn to work within bespoke Student Record databases to process information provided by our students sensitively, securely and with the highest levels of accuracy.
You should be comfortable and confident working as part of a team to effectively undertake a variety of tasks and to assist in the delivery of our registration events, including working closely with individuals from a wide range of teams, backgrounds and seniority at the University.
You will have the ability to adapt to the different periods of delivery that occur within our registration period and be flexible and committed to supporting a consistent experience to our students at Colchester, Loughton and Southend, through events that occur at these campuses.
If you feel like you meet these criteria and want to join our friendly and committed team, please get in touch.
All applications should include an up-to-date copy of your CV, accompanied by a Cover Letter outlining your suitability for the post, by evidencing the skills and experience that you hold that will be relevant to the position. Applications received that do not include both a CV and Cover Letter, will not be taken forward.
Applications will be considered on a rolling basis, with interviews scheduled to take place on Tuesday 22 July and Wednesday 30 July 2025, at our Colchester Campus.
Please direct any informal enquiries to and we’ll be more than happy to help.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
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Registration Assistant, Student Life, Academic Section employer: University of Essex
Contact Detail:
University of Essex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Assistant, Student Life, Academic Section
✨Tip Number 1
Familiarise yourself with the University of Essex's values and mission. Understanding their commitment to internationalism and diversity will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've provided exceptional service, especially in fast-paced environments, as this is crucial for the Registration Assistant role.
✨Tip Number 3
Practice your IT skills, particularly with Microsoft Office and any student record databases if possible. Being able to showcase your proficiency in these areas will give you an edge during the selection process.
✨Tip Number 4
Be ready to demonstrate your teamwork abilities. Think of instances where you've successfully collaborated with others, especially in diverse teams, as this role requires working closely with various departments and individuals.
We think you need these skills to ace Registration Assistant, Student Life, Academic Section
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Registration Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Your cover letter should clearly outline your relevant experience in customer service and your attention to detail. Use specific examples to demonstrate how you have successfully supported customers in previous roles.
Update Your CV: Ensure your CV is up-to-date and includes all relevant experience, particularly in fast-paced environments. Highlight any IT skills, such as proficiency in Microsoft Office and experience with databases, as these are crucial for the role.
Follow Application Instructions: Make sure to include both your CV and cover letter when submitting your application. Double-check that you have adhered to all instructions provided in the job listing to avoid disqualification.
How to prepare for a job interview at University of Essex
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've provided exceptional service, especially in fast-paced environments.
✨Demonstrate Attention to Detail
Since the role requires accuracy in processing student information, prepare to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to maintain high standards.
✨Familiarise Yourself with IT Systems
Brush up on your skills with Microsoft Office and any other relevant IT systems. If you have experience with databases or bespoke software, be sure to mention it during the interview.
✨Emphasise Teamwork and Flexibility
The role involves working closely with various teams, so be prepared to discuss your teamwork skills. Share examples of how you've adapted to changing situations and supported colleagues in achieving common goals.