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- Tasks: Manage debt recovery and provide a customer-focused credit control service.
- Company: University of Essex, committed to diversity and internationalism.
- Benefits: Professional development opportunities and a supportive work environment.
- Why this job: Make a real impact on financial sustainability while working in a diverse team.
- Qualifications: Good education and experience in credit control or finance required.
- Other info: Join a dynamic team dedicated to continuous improvement and excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Department
The Credit Control team sits within the Finance, Planning and Data Insight section, which is responsible for managing the University’s income and expenditure, ensuring value for money and compliance with all statutory and regulatory requirements. The Credit Control team plays a key role in supporting the University’s financial sustainability through the effective management of debt recovery and income collection. The team currently has 5 team members, an Income Manager and four Credit Controllers who work closely with colleagues across Finance, Planning and Data Insight and other stakeholders including Accommodation, Student Support and academic departments, to provide a professional, customer focused service to students and external customers.
Duties of the Role
The Credit Controller is responsible for delivering a professional and customer focused credit control service, managing debt recovery activities in line with the University’s debt management policies and procedures. The role involves proactively chasing outstanding debts, analysing ledger reports, negotiating and monitoring payment plans, and maintaining accurate records on the finance system. You will work closely with internal stakeholders to resolve queries, support income collection, reduce aged debt, ensure compliance with regulatory requirements including GDPR and anti-money laundering legislation, and contribute to continuous improvement of credit control processes.
Skills and qualifications required
The successful candidate will have a good standard of education, including GCSEs (or equivalent), and relevant experience within a credit control or finance environment. You will demonstrate strong numeracy, accuracy and attention to detail, with the ability to interpret financial information and explain it clearly to customers. Excellent organisational, communication and IT skills are essential, along with the ability to manage competing priorities, work effectively both independently and as part of a team, and deliver a consistently high standard of customer service.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
Credit Controller (internal) - Finance, Planning and Data Insight in Colchester employer: University of Essex
Contact Detail:
University of Essex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller (internal) - Finance, Planning and Data Insight in Colchester
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections at the University of Essex. Let them know you're interested in the Credit Controller role. You never know who might have insider info or can put in a good word for you!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of debt recovery processes and financial regulations. We recommend practising common interview questions related to credit control, so you can showcase your skills and experience confidently.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've gone above and beyond to help customers or resolve issues. This will demonstrate your ability to provide a professional and customer-focused service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at the University of Essex.
We think you need these skills to ace Credit Controller (internal) - Finance, Planning and Data Insight in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your relevant experience in credit control or finance, and don’t forget to showcase your strong numeracy and attention to detail. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at the University of Essex. Mention your customer service skills and how you can help us manage debt recovery effectively.
Showcase Your Skills: In your application, be sure to highlight your organisational and communication skills. We’re looking for someone who can juggle multiple priorities while maintaining a high standard of service, so give us examples of how you've done this in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there.
How to prepare for a job interview at University of Essex
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your numeracy skills and be prepared to discuss how you've managed debt recovery or income collection in the past. Being able to interpret financial information clearly will impress your interviewers.
✨Showcase Your Customer Service Skills
This role requires a professional, customer-focused approach. Think of examples where you've successfully resolved customer queries or improved service delivery. Be ready to explain how you can maintain a high standard of service while managing competing priorities.
✨Understand Compliance Requirements
Familiarise yourself with GDPR and anti-money laundering legislation as they are crucial for this position. Demonstrating your knowledge of these regulations during the interview will show that you're serious about compliance and understand the importance of these policies in credit control.
✨Teamwork Makes the Dream Work
You'll be working closely with various stakeholders, so highlight your ability to collaborate effectively. Prepare examples of how you've worked as part of a team to achieve common goals, especially in a finance or credit control context. This will show that you can contribute positively to the existing team dynamic.