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- Tasks: Provide reception services and support to staff, students, and visitors at the University.
- Company: Join the University of Edinburgh, a world-class institution with diverse opportunities.
- Benefits: Competitive salary, generous leave, staff discounts, and flexible work options.
- Other info: Dynamic environment with excellent career growth and a commitment to diversity.
- Why this job: Be part of a vibrant community and contribute to impactful research and teaching.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26093 - 28788 £ per year.
Grade UE04: £26,093 - £28,788 per annum pro-rata as part-time
College of Science and Engineering / School of Informatics
Part-time: 25 hours per week
Fixed-term: until 31st July 2027
The School of Informatics at the University of Edinburgh is seeking applications to join its Operations Team, based at the Informatics Forum on the central campus for a fixed term contract until 31st July 2027. The postholder will provide comprehensive reception services and support to all staff, students, and visitors, serving as the primary point of contact for enquiries and visitor coordination. The role supports the smooth running of facilities, security, and event coordination across the School, while also providing essential administrative backup during peak periods to ensure seamless day-to-day operations.
This position offers an excellent opportunity to contribute to one of the UK’s foremost centres for informatics research and teaching. Informatics at Edinburgh is widely recognised for its vibrant interdisciplinary culture and its significant contributions to technology and society.
Your skills and attributes for success:
- Either Vocational Qualifications (N/SVQ 3, ONC or equivalent) with experience in a similar role; or school education to standard grade (or equivalent) with demonstrable relevant professional experience.
- Good working knowledge of Microsoft Word and Excel, and experience of using email and the internet.
- Strong communication skills.
- Ability to prioritise tasks within a routine.
- Understanding and ability to apply relevant standard procedures, including those governing health and safety.
- Previous experience in a relevant customer service role and an understanding of the key behaviours required to deliver high-quality customer service.
- Knowledge and understanding of relevant Health and Safety requirements.
The salary for this post is £26,093 to £28,788 per annum pro-rata. This post is part-time (25 hours per week) and is based 100% on campus.
How to apply:
Please include the following documents in your application:
- CV
- Cover letter
As a valued member of our team, you can expect:
- A competitive salary.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options.
Championing equality, diversity, and inclusion. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages. On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note:
The closing date for applications is 19th May 2026. Unless stated otherwise the closing time for applications is 11:59pm UK time. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browser's local time zone.
Receptionist employer: University of Edinburgh
Contact Detail:
University of Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the University of Edinburgh inside out! Research their values, mission, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for many. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Reach out to current or former staff at the University through LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might give you a helpful nudge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to tailor your CV and cover letter to highlight your customer service experience!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your relevant experience, especially in customer service roles, and don’t forget to showcase your skills with Microsoft Word and Excel.
Personalise Your Cover Letter: This is your chance to shine! Tailor your cover letter to the role by mentioning specific experiences that align with the responsibilities of the receptionist position. Show us why you’re the perfect fit!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your documents and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at University of Edinburgh
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at the University of Edinburgh. Familiarise yourself with the key tasks like managing enquiries, coordinating visitors, and supporting administrative functions. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your strong communication skills and ability to prioritise tasks, as these are crucial for the role.
✨Brush Up on Health and Safety Procedures
Understanding health and safety requirements is essential for this position. Review relevant procedures and be ready to discuss how you would apply them in a reception setting. This shows that you take safety seriously and are prepared to maintain a secure environment for staff and visitors.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, opportunities for professional development, or how the reception team contributes to the School of Informatics. This not only shows your interest but also helps you gauge if the role is the right fit for you.