At a Glance
- Tasks: Assist clients in their veterinary referral journey and manage appointments.
- Company: Join the University of Edinburgh, a world-class institution with a supportive community.
- Benefits: Competitive salary, flexible hours, generous leave, and staff discounts.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a meaningful impact while working in a dynamic and rewarding environment.
- Qualifications: Excellent communication skills and attention to detail required.
The predicted salary is between 29588 - 33951 € per year.
Grade UE05: £29,588- £33,951 per annum pro-rata for part time
R(D)SVS Hospital for Small Animals
Part-time: 28 hours per week with flexibility in hours essential (working days Monday, Tuesday, Wednesday, Saturday)
Open-ended (permanent)
Unlocking your career. Be part of something bigger. Make a meaningful impact. Join the University of Edinburgh and you’ll be making a difference to everything around you. Be part of something bigger — where you’ll do meaningful work, grow and progress, be rewarded and recognised, and benefit from our strong commitment to your wellbeing.
The Opportunity
We are looking for a confident outgoing individual with excellent communication skills and attention to detail. Working in a fast-paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high level client care from the moment our clients contact the veterinary clinics.
This is a varied and interesting post, responsibilities include:
- Assisting new clients in their referral journey
- Booking appointments for clinical services
- Dealing with telephone and email queries from clients and referring veterinary surgeons
- Managing paperwork, scanning and ensuring a tidy and professional appearance in areas of responsibility
- Ensuring the provision of gold standard customer care
Reception opening hours are 8am – 7pm Monday to Friday. The post holder will work Monday to Wednesday within these hours on a weekly rotating shift pattern. The post will also require working every Saturday 9am-5pm.
This post is part-time, 28 hours per week (Monday, Tuesday, Wednesday and Saturday).
How to apply
Please include the following documents in your application:
- CV
- Cover letter
People have always been at the heart of our work. As part of the University, you are a part of our community. We are looking for people with drive, determination, and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful/personalised flexibility for you.
A career with us has a range of other benefits that can be tailored to your lifestyle:
- Good salary/pay rates
- Excellent benefits and support
- Variety every day
As a valued member of our team, you can expect:
- A competitive salary
- An exciting, positive, creative, challenging and rewarding place to work
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options
Championing equality, diversity, and inclusion. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. We welcome applications from all qualified candidates.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages. On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note: The closing date for applications is 29th May 2026. Unless stated otherwise the closing time for applications is 11:59pm UK time. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browser's local time zone. Interviews dates to be confirmed.
Veterinary Referral Coordinator in Edinburgh employer: University of Edinburgh
Join the University of Edinburgh as a Veterinary Referral Coordinator and be part of a world-class institution that values your contributions and supports your professional growth. With a strong commitment to employee wellbeing, you will enjoy a competitive salary, flexible working options, and a vibrant community that champions diversity and inclusion. Experience a rewarding work culture where your efforts in delivering exceptional client care are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Referral Coordinator in Edinburgh
✨Tip Number 1
Get to know the company! Research the University of Edinburgh and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show your passion! During interviews, let your enthusiasm for veterinary care and client service shine through. Share personal stories that highlight your commitment to providing excellent customer care.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Veterinary Referral Coordinator in Edinburgh
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Veterinary Referral Coordinator role. Keep it clear, concise, and tailored to show how you can contribute to our team.
Personalise Your Cover Letter:Don’t just send a generic cover letter! Use this opportunity to showcase your passion for veterinary care and how your background makes you a perfect fit for us. Mention specific aspects of the job description that excite you.
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear language, proper formatting, and check for any typos. We want to see your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at University of Edinburgh
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Veterinary Referral Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing client queries and booking appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you handled difficult situations or provided exceptional customer service. Be ready to discuss these experiences during the interview.
✨Demonstrate Attention to Detail
Attention to detail is vital in a fast-paced environment. Bring along examples of how you've managed paperwork or ensured accuracy in your previous jobs. You could even mention specific tools or methods you use to stay organised and maintain professionalism in your work.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client interactions. Practice responding to potential scenarios related to client care and appointment management. This will show that you're prepared to tackle the challenges of the role head-on.
