At a Glance
- Tasks: Coordinate group reservations and provide top-notch customer service in a dynamic environment.
- Company: Join the University of Edinburgh's vibrant Accommodation, Catering and Events team.
- Benefits: Enjoy a competitive salary, flexible work options, and generous annual leave.
- Other info: Be part of a diverse community committed to equality and inclusion.
- Why this job: Make a real impact while enriching student experiences and community growth.
- Qualifications: Customer-focused attitude and ability to thrive in a fast-paced team setting.
The predicted salary is between 33951 - 33951 £ per year.
Grade UE05: £29,588 - £33,951 per annum
Accommodation, Catering and Events / Commercial Operations Team
Full-time: 35 hours per week
Open-Ended (permanent)
Together we can do great things. Be part of something bigger. Here, you can continue to make a difference in everything around you. Take on new challenges, grow your career, be recognised for your contributions, and benefit from our commitment to your wellbeing.
From student accommodation to cafés, restaurants and hotels, this is a 24/7 organisation that embraces the traditional and the modern in equal measure. Our mission is to ‘enrich student learning and growth as well as impact our local communities’ and our values drive everything we do.
The Opportunity:
This is an excellent opportunity to join Accommodation, Catering and Events as a Group Reservations Co-ordinator, a key role in supporting the day-to-day operations within our Central Reservations team, often the first point of contact for our guests. We are looking for a passionate, customer focused, guest obsessed, team player who will keep our clients at the heart of what we do.
Based in our Central Office, located at Pollock Halls, you will work closely with the wider teams to provide high levels of customer service. You will support in maximising revenue and occupancy in our hotels and seasonal accommodation collection through effective management of all rooms inventory, system and resources. We are looking for an individual who displays a positive can-do attitude and enjoys working in a fast-paced environment.
At ACE our mission is to ‘enrich student learning and growth as well as impact our local communities.’ Our values drive everything we do:
- PASSIONATE about making a difference?
- Do you like to COLLABORATE and achieve things as a team?
- Is INCLUSION at the forefront of all you do?
- Do you thrive when given OWNERSHIP?
- Are you inspired by INNOVATION and excited to bring new ideas to life?
A career with us has a range of other benefits that can be tailored to your lifestyle:
- Variety every day
- Good salary / pay rates
- Responsibility and autonomy within a supportive team
This post is full-time (35 hours per week) that combines a mix of remote and regular on-campus working.
As a valued member of our team, you can expect:
- A competitive salary.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options.
Championing equality, diversity, and inclusion. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages. The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
The closing date for applications is 4 August 2026. Unless stated otherwise, the closing time for applications is 11:59 pm (UK time).
Group Reservations Co-ordinator in Edinburgh employer: University of Edinburgh
The University of Edinburgh is an exceptional employer, offering a vibrant work culture that prioritises equality, diversity, and inclusion. With over 400 years of history, it provides unparalleled opportunities for professional growth and development within a supportive community of more than 17,000 staff and 50,000 students. As a leading research-intensive university, it empowers its employees to drive organisational transformation and innovate in a dynamic environment, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Group Reservations Co-ordinator in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like University of Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to University of Edinburgh
Don't be shy about reaching out to University of Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Reservations Co-ordinator in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about University of Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at University of Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
