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- Tasks: Lead the development and management of a cutting-edge AI platform for education.
- Company: Join EDINA, a renowned digital expertise center at the University of Edinburgh.
- Benefits: Enjoy flexible working options, generous leave, and a competitive salary.
- Why this job: Shape the future of AI in education while promoting inclusivity and innovation.
- Qualifications: Degree in a relevant field with experience in service management and AI trends.
- Other info: Hybrid role with a supportive team and opportunities for professional growth.
The predicted salary is between 49250 - 60321 £ per year.
AI Platform Service Manager
EDINA, Edinburgh University Group
£49,250 – £60,321 per annum
Open Ended, Permanent.
Edinburgh – Central Area, Midlothian, United Kingdom (Hybrid working)
REF: 11932
Job Description
We are looking for an AI platform Service Manager to join our team and act as product lead on the development, management and strategic direction for a novel platform delivering Generative Artificial Intelligence (GAI) tools and services across the University in support of teaching and administration. The AI Platform Service Manager will report directly to the Head of Services but will have a significant degree of autonomy to realize the vision for the new platform.
This post is an open-ended (permanent) contract based at EDINA, University of Edinburgh. EDINA is a centre of digital expertise providing EdTech solutions to the higher, further and school education sectors for decades with a national and international reputation.
The post is a hybrid one with the Service Manager expected to be on campus in Edinburgh at least one day a week. The team would prefer full time working hours (35hrs per week) however are committed to offering flexible working options such as compressed hours or staggered start/finish times.
What the job involves:
· Acting as Service Manager for a new AI Platform – overseeing its ongoing development and the roll out of new services based upon it.
· Eliciting, developing and prioritizing the business requirements from university stakeholders to drive the ongoing technical work required.
· Lead on promoting awareness and outreach support for the platform across the university by running e.g., workshops, training events, engaging with users, eliciting feedback and being the ambassador for the service leading in its adoption.
View the full job description. (Opens in a new window)
A bit about you:
· A degree in a relevant discipline with a substantial level of relevant work experience and/or a proven record of service or product ownership.
· Significant experience of being a (digital platform) Service Manager, ideally with knowledge of current AI trends within higher education
· Significant experience of online web-based services and modern technology stacks.
· Excellent written, IT, presentational, and supervisory skills. Proven management ability as the post will require activity management duties.
· Proven high level ability to communicate clearly and concisely to both technical and non-technical audiences.
· Ability to work individually and as part of a team in a senior role.
· Highly organised with an ability to plan for and work to fixed deadlines.
· Good problem-solving ability and able to demonstrate flexibility and adaptability.
· Well-developed interpersonal skills to conduct effective internal and external relations.
Application procedure:
To apply, please upload a CV and cover letter.
We welcome informal enquiries about the role – to find out more please click the apply button to find out more contact information.
What we can offer you:
· A competitive salary of Grade UE08 £49,250- £60,321 per annum.
· A chance to shape the direction of EDINA’s new (generative) AI platform
· Generous annual leave allowance of 40 days per year (inclusive of festive closure days)
· Highly competitive defined-benefit pension scheme with a substantial employer contribution
· A range of flexible working options to help prioritise work/life balance
· A day of paid leave annually for your chosen volunteering activity
· Access to excellent online learning and a Staff Scholarship fund
· Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
· Use our reward calculator to find out the total value of the pay and benefits for this role.
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 7 February 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
Interviews will be held in-person at the start of March.
About Us
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About the Team
EDINA are specialists in developing and delivering digital products including large-scale online services, mobile apps and digital tools for education. Our expertise includes geospatial and satellite data, computational learning, text and data mining, e-preservation and machine learning.
To apply please follow the link here AI Platform Service Manager – University of Edinburgh Careers.
Closing Date: 7th February 2025.
AI Platform Service Manager employer: University of Edinburgh
Contact Detail:
University of Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Platform Service Manager
✨Tip Number 1
Familiarize yourself with the latest trends in Generative Artificial Intelligence, especially in the context of higher education. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the EdTech and AI sectors. Attend relevant workshops or webinars to connect with potential colleagues and stakeholders at the University of Edinburgh, which can give you insights into their needs and expectations.
✨Tip Number 3
Prepare to discuss your experience in managing digital platforms and how you've successfully led teams or projects in the past. Highlight specific examples where you drove adoption or improved user engagement, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your interpersonal skills by being ready to demonstrate how you can effectively communicate with both technical and non-technical audiences. Consider preparing a brief presentation or case study that illustrates your ability to bridge these gaps.
We think you need these skills to ace AI Platform Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital platform management and AI trends in higher education. Use specific examples that demonstrate your skills in service ownership and project management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the opportunity to shape the AI platform at EDINA. Discuss how your background aligns with the job requirements and mention any relevant projects or initiatives you've led.
Showcase Communication Skills: Since the role requires clear communication with both technical and non-technical audiences, provide examples in your application of how you've successfully communicated complex ideas in previous roles.
Highlight Problem-Solving Abilities: Include instances where you've demonstrated strong problem-solving skills, particularly in managing digital services or platforms. This will show your adaptability and ability to handle challenges effectively.
How to prepare for a job interview at University of Edinburgh
✨Showcase Your Experience with AI Platforms
Be prepared to discuss your previous experience managing digital platforms, especially those related to AI. Highlight specific projects where you led the development or rollout of services, and how you engaged stakeholders throughout the process.
✨Demonstrate Communication Skills
Since the role requires clear communication with both technical and non-technical audiences, practice explaining complex AI concepts in simple terms. Prepare examples of how you've successfully communicated with diverse groups in past roles.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of instances where you faced challenges in project management or service delivery, and be ready to explain how you approached these issues and what the outcomes were.
✨Emphasize Your Organizational Skills
The job requires strong organizational skills to manage multiple tasks and deadlines. Be ready to share your strategies for prioritizing work and ensuring timely delivery of projects, perhaps by discussing tools or methods you use to stay organized.
