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For Companies At a Glance
- Tasks: Manage enquiries and provide top-notch customer service to prospective students.
- Company: Join a supportive university team focused on student recruitment and admissions.
- Benefits: Competitive salary, flexible working options, and a chance to make a difference.
- Other info: Opportunity for hybrid working and excellent career development.
- Why this job: Help future students navigate their journey while developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills and the ability to build relationships.
The predicted salary is between 26093 - 28778 £ per year.
Grade UE04: £26,093 to £28,778 per annum
USG / Student Recruitment and Admissions
Full-time: 35 hours per week
Fixed-term: for 6 months, until 28th October 2026
The Opportunity
We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).
Your skills and attributes for success:
- Excellent customer service skills.
- Proven experience in building strong working relationships.
- Enjoy analysing and problem solving to deliver great results every time.
- The ability to prioritise your workload and work under pressure.
This post is full-time (35 hours per week); however, we are open to consider flexible working patterns. We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
14007 - Enquiry Management Assistant employer: University of Edinburgh
Contact Detail:
University of Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14007 - Enquiry Management Assistant
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how your customer service skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with prospective students and their supporters, role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events to learn more about the Enquiry Management Team. This could give you insider tips and make a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in the role and the organisation.
We think you need these skills to ace 14007 - Enquiry Management Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your 'can-do' attitude!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Enquiry Management Assistant role. Mention how your skills align with the job description and why you’re excited about this opportunity with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for helping people shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at University of Edinburgh
✨Show Off Your Customer Service Skills
Since the role is all about helping people, make sure to highlight your customer service experience. Prepare specific examples where you went above and beyond to assist someone, as this will demonstrate your ‘can-do’ attitude.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening. This will show that you can build strong working relationships, which is key for the Enquiry Management Assistant role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to analyse a situation and come up with a solution. Practising these responses will help you feel more confident and ready to impress.
✨Demonstrate Your Ability to Prioritise
The job requires managing multiple enquiries under pressure. Be prepared to discuss how you prioritise tasks and manage your time effectively. Share examples of how you've successfully handled competing demands in the past.