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- Tasks: Provide top-notch reception services and support for staff, students, and visitors.
- Company: Join the vibrant School of Informatics at the University of Edinburgh.
- Benefits: Competitive salary, part-time hours, and a dynamic campus environment.
- Why this job: Be the friendly face of the school and enhance your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fixed-term role until July 2027 with opportunities for growth.
The predicted salary is between 26093 - 28788 £ per year.
Grade UE04: £26,093 - £28,788 per annum pro‑rata as part‑time.
College of Science and Engineering / School of Informatics
Part‑time: 25 hours per week
Fixed‑term: until 31st July 2027
The Opportunity: The School of Informatics at the University of Edinburgh is seeking applications to join its Operations Team, based at the Informatics Forum on the central campus, for a fixed‑term contract until 31st July 2027. The postholder will provide comprehensive reception services and support to all staff, students, and visitors, serving as the primary point of contact for enquiries and visitor coordination. The role supports the smooth running of facilities, security, and event coordination across the School, while also providing essential administrative backup during peak periods to ensure seamless day‑to‑day operations.
Your skills and attributes for success:
- Either Vocational Qualifications (N/SVQ 3, ONC or equivalent) with experience in a similar role; or school education to standard grade (or equivalent) with demonstrable relevant professional experience.
- Good working knowledge of Microsoft Word and Excel, and experience of using email and the internet.
- Strong communication skills.
- Ability to prioritise tasks within a routine.
- Understanding and ability to apply relevant standard procedures, including those governing health and safety.
- Previous experience in a relevant customer service role and an understanding of the key behaviours required to deliver high‑quality customer service.
- Knowledge and understanding of relevant Health and Safety requirements.
Salary for this post is £26,093 to £28,788 per annum pro‑rata. Post is part‑time (25 hours per week) and is based 100% on campus.
Contact details for enquiries: Emily.Martin@ed.ac.uk
13807 - Receptionist employer: University of Edinburgh
Contact Detail:
University of Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13807 - Receptionist
✨Tip Number 1
Get to know the company! Research the School of Informatics and its operations team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for many. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples from your past roles where you went above and beyond for customers. This will demonstrate your ability to deliver high-quality service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace 13807 - Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background fits with the role of Receptionist, so don’t be shy about showcasing your customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role at the School of Informatics. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Skills: Mention your proficiency in Microsoft Word and Excel, as well as any relevant experience you have in reception or customer service roles. We’re looking for strong communication skills, so make sure to highlight those too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at University of Edinburgh
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a receptionist in the School of Informatics. Familiarise yourself with the key tasks like visitor coordination and administrative support, so you can confidently discuss how your skills align with these duties.
✨Show Off Your Communication Skills
As a receptionist, strong communication is crucial. Prepare examples from your past experiences where you effectively handled enquiries or resolved issues. This will demonstrate your ability to provide high-quality customer service, which is essential for this role.
✨Brush Up on Health and Safety Knowledge
Since the role involves understanding health and safety procedures, it’s a good idea to review relevant guidelines. Be ready to discuss how you would apply these in a reception setting, showing that you take safety seriously and are prepared to maintain a secure environment.
✨Practice Prioritising Tasks
The job requires the ability to prioritise tasks effectively. Think of scenarios where you had to manage multiple responsibilities at once. Practising how you would handle busy periods will help you convey your organisational skills during the interview.